Tamara Gaston
Atlanta
Summary
Operations and client support professional with 4+ years of experience coordinating cross-functional teams, managing complex workflows, and supporting insurance and account processes in regulated environments. Proven ability to maintain accurate documentation, resolve account discrepancies, and facilitate efficient communication between internal teams, clients, and insurance stakeholders. Currently pursuing Property & Casualty (P&C) license, seeking a role in insurance brokerage.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Gourmet Foods International
Decatur
05.2025 - Current
- Manage multi-stakeholder operational workflows, partnering with internal teams and external service providers to maintain a 98 percent on-time service delivery rate
- Track timelines and deliverables while proactively identifying issues and communicating solutions to impacted stakeholders
- Maintain operational documentation and reporting that supports consistency, visibility, and compliance
- Serve as a primary contact for operational inquiries and issue resolution, applying strong communication and problem-solving skills
Operations Support
Northside Hospital
Atlanta
10.2023 - 05.2025
- Served as liaison between patients, billing teams, and insurance workflows, coordinating verification, authorizations, and documentation per established protocols
- Collected, reviewed, and validated insurance data to ensure accuracy and completeness prior to billing and claims processing.
- Maintained detailed operational records supporting HIPAA compliance and accurate financial reconciliation
- Streamlined insurance-related processes, reducing follow-up delays and improving internal communication efficiency
Scheduler/ Secretary
Northside Hospital
Atlanta
10.2023 - 10.2023
- Coordinated scheduling for 100+ patient appointments weekly while capturing and validating insurance information during intake.
- Communicated insurance-related requirements, next steps, and documentation needs to patients in a clear and empathetic manner
- Identified insurance-related scheduling issues and escalated appropriately to authorized teams for resolution prior to service delivery
Student Assistant
Georgia State University
Atlanta
09.2019 - 09.2022
- Served as first point of contact for students, faculty, and visitors, providing accurate information and resolving inquiries promptly
- Collected and verified documentation for student accounts, ensuring accuracy and completeness for internal processing
- Assisted with coordination of appointments and follow-ups, improving workflow efficiency and reducing errors
Education
Bachelor of Arts -
Georgia State University
Skills
- Insurance Account Coordination
- Client Communication
- Project Management
- Workflow Management
- Deliverable Tracking
- Documentation
- Reporting
- SOP Maintenance
- Compliance
- Risk Awareness
- Cross-Functional Team Collaboration
- Issue Resolution
- Process Improvement
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- SharePoint
Licensing And Professional Development
Property & Casualty Insurance License, 02/26
Timeline
Operations Coordinator
Gourmet Foods International
05.2025 - Current
Operations Support
Northside Hospital
10.2023 - 05.2025
Scheduler/ Secretary
Northside Hospital
10.2023 - 10.2023
Student Assistant
Georgia State University
09.2019 - 09.2022
Bachelor of Arts -
Georgia State University