Tamara Jackson
Lithia Springs
Summary
Results-oriented executive professional with a track record of driving impactful organizational changes and strategic initiatives. Proven leader adept at inspiring and guiding teams to align with company goals and foster a culture of excellence. Renowned for adaptability and a strong focus on achieving measurable results through effective collaboration and leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor Administrative Services
Norfolk Southern
12.2022 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Secretary 1
Norfolk Southern
04.2022 - 12.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Central Reporting Specialist
Norfolk Southern
06.2019 - 04.2022
- Conducted thorough data validation and reconciliation exercises, ensuring the highest level of accuracy in all reports produced.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
- Collaborated with cross-functional teams to gather data requirements, ensuring timely delivery of accurate reports to stakeholders.
Associate Recruiter
Premier Staffing Source
04.2021 - 06.2021
- Studied job descriptions and qualifications to determine applicant requirements.
- Monitored progress towards recruitment goals regularly, adjusting strategies as needed to achieve targets.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Division Clerk
Norfolk Southern
03.2017 - 06.2019
- Supported Superintendent of Transportation and executive staff with daily office administrative activities including answering phones, writing correspondence, and scheduling meetings
- Formatted and prepared reports for distribution to various departments and staff in support of strategic planning, forecasting, and goal setting
- Coordinated times for employee training and recertifications and communicated event dates to maintain safe and knowledgeable team
Administrative Assistant
The Habitat Company
03.2016 - 02.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Secretary
Alabama Psychiatric Services
08.2012 - 02.2015
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Administrative Assistant I
Jefferson County Commission
05.2008 - 08.2010
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Court Specialist I & II
Administrative Courts
12.2005 - 09.2007
- Assisted the public in navigating the court system by providing information on processes, forms, resources, or other relevant topics related to their needs.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Maintained accurate records of all court documents by implementing an efficient filing system that allowed for easy access when needed.
- Coordinated with law enforcement agencies for timely service of process and efficient scheduling of hearings.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained and updated electronic databases to accurately and securely store court documents.
Education
Bachelor of Science - Interdisciplinary Studies
Stillman College
Tuscaloosa, ALAssociate of Applied Sciences - Office Administration/Legal Support Services
Jefferson State Community College
Birmingham, ALSkills
- Attention to detail
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Effective communication
- Organizational skills
- Task prioritization
- Staff management
Accomplishments
- Achieved Norfolk Southern being named a Top 25 Employer for Veterans by Military.com, a silver-rated employer by Military-Friendly Companies, and a Best for Vets employer by Military Times magazine through effectively helping with establishing Veterans employee resource group and recruiting Veterans.
- Documented and resolved Veteran's usage of their GI Bill which led to Centralizing all of Norfolk Southern's 22 locations.
Certification
- Notary Public License - Georgia Secretary of State or equivalent authority.
- School Certifying Official - Veteran Affairs
Timeline
Supervisor Administrative Services
Norfolk Southern
12.2022 - Current
Secretary 1
Norfolk Southern
04.2022 - 12.2022
Associate Recruiter
Premier Staffing Source
04.2021 - 06.2021
Central Reporting Specialist
Norfolk Southern
06.2019 - 04.2022
Division Clerk
Norfolk Southern
03.2017 - 06.2019
Administrative Assistant
The Habitat Company
03.2016 - 02.2017
Secretary
Alabama Psychiatric Services
08.2012 - 02.2015
Administrative Assistant I
Jefferson County Commission
05.2008 - 08.2010
Court Specialist I & II
Administrative Courts
12.2005 - 09.2007
Bachelor of Science - Interdisciplinary Studies
Stillman College
Associate of Applied Sciences - Office Administration/Legal Support Services
Jefferson State Community College
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