Tamara Render-Johnson
Douglasville
Summary
Dynamic Program Coordinator at the General Services Administration with expertise in project management and data analytics. Achieved a 40% improvement in reporting accuracy while fostering cross-functional collaboration. Proven ability to enhance operational efficiency and deliver impactful training programs, driving user adoption and satisfaction. Strong communicator and strategic thinker dedicated to process optimization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Coordinator
General Services Administration
Atlanta
01.2024 - Current
- Oversaw project management information system, Kahua, utilized by cross-functional teams supporting regional $3 billion Design and Construction program encompassing 6 Capital projects and nearly 900 small projects in federally owned buildings and leased space.
- Spearheaded transition of all active regional projects and project teams to new project management information, surpassing national target and significantly enhancing data accuracy and analysis.
- Led full-cycle program coordination for GSA initiatives, guaranteeing 100% alignment with federal standards and stakeholder requirements while boosting operational efficiency via streamlined processes.
- Managed and upgraded vital administrative systems, increasing data accessibility and system reliability for more than 400 users while enforcing security controls that diminished downtime by 50%
- Executed thorough data analysis to detect trends and discrepancies, instituting validation procedures that improved reporting accuracy by 40% and bolstered data-informed decision-making.
- Created and executed training programs for 400+ internal and external users, decreasing support requests by 50% via extensive user manuals, FAQs, and video tutorials.
- Fostered cross-departmental collaboration among core business lines, strengthening communication and project alignment, resulting in improved project completion times.
- Assessed and interpreted regional Key Performance Metrics (KPIs), delivering monthly dashboards that facilitated leadership in making informed, analytical decisions.
Management Analyst
General Services Administration
Atlanta
11.2021 - 01.2024
- Coordinated end-to-end Kahua user administration integrating staff/contact creation, external user clearance tracking, licensing requests, and HSPD-12 waivers, promoting smooth system access and compliance.
- Executed projects from setup to completion, managing project creation, team access, and data migration, ensuring 100% project success and on-time delivery.
- Spearheaded Kahua data clean-up initiatives, elevating accuracy and system integrity while minimizing errors by 45%
- Led training sessions for 400+ users, boosting adoption rates and cutting support requests by 60%
- Administered Tier 1 and Tier 2 Help Desk support, troubleshooting functional and technical problems with a 70% satisfaction rate and limiting system downtime.
- Utilized gPM (Global Project Management) principles for Kahua projects, streamlining workflows and boosting team productivity by 50%
- Conducted presentations aimed at leadership, leading to 40% enhancement in platform adoption within organization.
- Led initiatives for process optimization by assessing workflows and executing strategic modifications, culminating in 20% rise in program efficiency within 60 days.
- Facilitated collaboration among cross-functional teams in system enhancements, driving 30% rise in customer satisfaction via responsive upgrades and user-focused improvements.
Program Analyst/IT Specialist/Systems Administrator
General Services Administration
Atlanta
08.2015 - 11.2021
- Reviewed GSA programs to detect process inefficiencies, crafting and implementing solutions that boosted operational efficiency by 45%
- Engineered data-driven reports and dashboards that elevated leadership decision-making, shortening program review times by 60% with real-time performance tracking.
- Performed detailed program assessments employing qualitative and quantitative techniques, creating essential performance metrics that improved accountability by 40%
- Formulated and established risk assessment frameworks that achieved 50% decrease in program vulnerabilities while sustaining full compliance.
- Executed training workshops for staff regarding new processes and systems, yielding 45% productivity increase
- Acted as Region 4 ePM application administrator, elevating system utilization via comprehensive user training.
- Crafted strategic recommendations that streamlined resource allocation, ensured data integrity, and improved project efficiency.
- Coordinated and led bi-weekly meetings for GSA IT senior leadership, encompassing attendee schedule management, agenda preparation, action item tracking, presentation development, and editing/distributing bi-weekly GSA IT newsletter.
Education
Master of Science - Computer Systems Management
University of Maryland-University College
Adelphi, MD08-2003
Bachelor of Science - Mathematics, Computer Science
Savannah State University
Savannah, GA06-1997
Skills
- Project Coordination
- Data Analytics
- Process Optimization
- Cross-functional Collaboration
- System Administration
- Kahua Expertise
- Stakeholder Engagement
- Performance Metrics
- Communication Skills
- Process Improvements
- Help Desk Support
- Proactive Mindset
- System Enhancement
- Report Generation
- Strategic Planning
- Program Management
- Training Coordination
- Data Management
- Performance Measurement
- Program Development
- Teamwork and Collaboration
- Problem Solving
- User Training
Certification
- Master's Certificate, Information Technology Project Management, George Washington University School of Business
References
References available upon request.
Timeline
Program Coordinator
General Services Administration
01.2024 - Current
Management Analyst
General Services Administration
11.2021 - 01.2024
Program Analyst/IT Specialist/Systems Administrator
General Services Administration
08.2015 - 11.2021
Master of Science - Computer Systems Management
University of Maryland-University College
Bachelor of Science - Mathematics, Computer Science
Savannah State University
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