Tamara Selimoski
Locust Grove
Summary
Dynamic Front End Lead with over five years of experience in customer service and team management. Proficient in streamlining processes and mentoring new hires to improve performance and client satisfaction. Committed to driving operational excellence and ensuring compliance with company standards.
Overview
10
10
years of professional experience
Work History
Front End Lead
Dollar General Market
Jackson, GA
05.2021 - Current
- Led front-end team in delivering exceptional customer service and maintaining store standards.
- Streamlined checkout processes, enhancing efficiency and reducing wait times for customers.
- Trained and mentored new staff on operational procedures and company policies.
- Collaborated with management to implement promotional displays, driving product visibility and sales.
- Ensured compliance with cash handling procedures, maintaining accuracy in financial transactions.
Customer Service Representative
Walmart
Locust Grove, GA
02.2016 - 01.2019
- Resolved customer inquiries and complaints efficiently through various communication channels.
- Trained and mentored new team members on company policies and service protocols.
- Processed transactions accurately and maintained cash register integrity throughout shifts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Southern Crescent Technical College
Griffin, GA03-2020
Skills
- Customer service
- Client communication
- Cash register operation
- React proficiency
Timeline
Front End Lead
Dollar General Market
05.2021 - Current
Customer Service Representative
Walmart
02.2016 - 01.2019
High School Diploma -
Southern Crescent Technical College