Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Toulson

Milledgeville

Summary

Dynamic professional with extensive experience in customer service at Family Dollar, excelling in cash handling and fostering positive customer relations. Recognized for reliability and strong work ethic, I effectively resolved disputes and enhanced customer satisfaction, contributing to a welcoming environment and operational success. Proven ability to collaborate and mentor team members.

Overview

11
11
years of professional experience

Work History

Orthodontic Assistant

Dr.John Ferguson
03.2003 - 08.2009
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Facilitated positive patient experience by addressing concerns and providing empathetic support throughout their treatment journey.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Scheduled and confirmed patient appointments.

Cashier

Family Dollar
10.2000 - 02.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Manager

Christian World Supply
08.1998 - 10.2000
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Calvary Christian Academy
McIntyre, GA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations

Timeline

Orthodontic Assistant

Dr.John Ferguson
03.2003 - 08.2009

Cashier

Family Dollar
10.2000 - 02.2003

Manager

Christian World Supply
08.1998 - 10.2000

Calvary Christian Academy

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Tamara Toulson