Tamaria Harden

Global Travel Program January 2025 to Present

• Analyze global travel data (bookings, expenses, surveys, procurement) across the Americas, EMEA, and APAC to identify trends and optimize the travel program.
• Conduct benchmarking and industry research, influencing new policy updates for cost efficiency and traveler experience.
• Create process documentation and user guides, ensuring compliance with internal standards.
• Support AI-driven travel policy development, contributing to the automation of workflows to enhance the traveler experience.
• Reconcile past-due employee AMEX accounts, reducing outstanding balances.

Supplier Diversity Program: January 2024 to January 2025.

• Extracted and cleansed spend data for 50+ suppliers totaling over $1 million, improving data quality for diversity data enrichment.
• Delivered dashboards and executive presentations, enabling leadership to track over $1M in diverse spending.
• Reported diverse supplier spend to over 30 external companies, ensuring accuracy and adherence to reporting standards.

• Utilized efficient documentation practices in Jira ticketing system to manage issues, ensuring continuous software functionality and minimizing downtime.
• Achieved a 95% resolution rate for complex issues, showcasing strong problem-solving skills and the ability to handle challenging technical problems effectively.
• Assisted with employee engagement initiatives by updating the company start page with monthly health habits and weekly motivations, fostering a culture of well-being.
• Orchestrated effective cross-functional collaboration with support teams and third-party vendors, resulting in prompt resolutions for data issues and seamless business operations.

• Managed 125+ cases, ensuring comprehensive coverage from conception to execution, showcasing exceptional organizational and multitasking skills.
• Gained recognition for time management and client servicing, nurturing strong rapport with 11 clients and fortifying client retention rates.
• Cultivated collaborative partnerships with key stakeholders, such as clients, legal representatives, and external partners, maintaining compliance with industry standards.
• Collaborated with various healthcare clients and vendors to procure essential data, enabling informed decision-making.