Tambrin Lewis
Adel
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable Bonus Assistant Manger with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Bonus Manager
Circle K
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
CSR - Customer Service Representative
Hire Dynamics
01.2021 - 06.2023
- Strong Verbal Communication Skills.
- Ordered Drug Screening.
- Faxed , Copied , Emailed Paperwork.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Help Restore customers passwords and login Information.
- Provided each customer with Exceptional Service by listening n gathering data in order to better and understand there needs.
- Worked from Home Made calls to Customers to setup in person Interviews or to help with passwords or login Issue.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
After Hours Call Team (ACT) Coordinator
TeleDirect Call Center
02.2019 - 01.2021
- After Hours Coordinator.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Call Agent
F & A Insurance Services, LLC
03.2018 - 01.2020
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Made [Number] cold calls per day resulting in client base growth by [Number]%.
- Developed and implemented strategies to increase customer retention and sales.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Education
12 -
Cook High School
Adel, GA05.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Complex Problem-solving
- Relationship building
- Documentation and reporting
- Operations management
- Project management
- Performance management
- Shift scheduling
- Customer relationship management (CRM)
- Workforce management
- Marketing
- Employee onboarding
- Coaching and mentoring
- Change management
- Recruiting and interviewing
Certification
- Hoisting License
- Forklift Certification
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Documenting and sharing travel experiences
- Watching Movies and TV Shows
- Volunteering
- Outdoor Recreation
Timeline
Assistant Bonus Manager
Circle K
01.2023 - Current
CSR - Customer Service Representative
Hire Dynamics
01.2021 - 06.2023
After Hours Call Team (ACT) Coordinator
TeleDirect Call Center
02.2019 - 01.2021
Call Agent
F & A Insurance Services, LLC
03.2018 - 01.2020
12 -
Cook High School
Similar Profiles
Timothy HnatioTimothy Hnatio
Management Trainee at Circle KManagement Trainee at Circle K
Nina CamposNina Campos
Mentor Store Manager at Circle KMentor Store Manager at Circle K
Evvren CollinsEvvren Collins
Assistant Manager at Circle KAssistant Manager at Circle K