Tameka L. Walls
Sandy Springs
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Field Representative Part Time
U.S. Census
Atlanta, GA
02.2026 - Current
- Collect demographic and economic data from households maintaining compliance benchmarks using digital survey tools and standardized enumeration protocols.
- Interview respondents in diverse communities, clarified Census procedures, and addressed questions to ensure high data integrity and accurate representation of undercounted populations.
- Facilitate data collection efforts by scheduling and coordinating interviews across multiple neighborhoods, adapting communication strategies to effectively engage respondents from varied linguistic and cultural backgrounds.
Summer Seasonal Ramp & Airport Customer Service Agent
Delta Air Lines Inc.
Atlanta, GA
04.2014 - Current
- Safely operate various types of equipment such as conveyor belts, push-back tractors and tugs.
- Attach ground power units and connected hoses to aircraft by following standard Delta and FAA protocols, ensuring stable operations for scheduled departures.
- Collect, sorted and checked baggage tags to ensure proper routing of cargo and luggage.
- Report equipment malfunctions to supervisor for repair to avoid flight departure delays.
- Complete annual certification of DOT, OSHA and Delta Standard Operating Procedures.
- Issued tickets and processed pre-departure documents at ticket counter and gate areas by utilizing Delta Term, SNAPP, and PowerApps systems to support timely boarding procedures.
- Collaborate with flight crews and airport teams through digital communication tools to resolve scheduling conflicts and maintain efficient ramp operations.
Disaster Recovery Specialist, OCA (Office of Capital Access) – GS -11
Small Business Administration
Remote
07.2021 - 10.2025
- Delivered accurate information on federally declared disasters and SBA disaster loan programs by utilizing agency scripts and secure web-based knowledge bases through Genesys, Avaya, and Google Telecoms platforms.
- Verified applicant eligibility for SBA disaster loans by cross-referencing regulatory information on digital platforms to support clear communication and compliant decision-making processes.
- Guided natural disaster borrowers through each stage of the loan closing workflow by clarifying documentation requirements, verifying information, and updating records across loan management systems.
- Applied multiple computer systems, including DCMS, STARS, and LIRA, to thoroughly document all call activity and ensure comprehensive records for audit and compliance standards.
- Processed and closed SBA disaster loans, utilizing E-Tran and internal database systems to ensure compliance with federal regulations and contributing to a 95% on-time disbursement rate during peak disaster response cycles.
- Streamlined the intake and verification process for disaster loan applications by leveraging multiple internal systems, significantly enhancing operational efficiency during high-volume response periods.
- Facilitated interdepartmental collaboration to resolve escalated case issues, expediting resolution timelines and supporting seamless disaster assistance for impacted applicants.
Sr. Specialist, Business Operations
The Nielsen Company
Remote | New York, NY
07.2006 - 12.2024
- Facilitated cross-functional alignment by updating process documentation and standardizing procedures within Google Suite and SAP Ariba environments.
- Oversaw onboarding processes for Marketing and Communications vendors and suppliers by coordinating documentation workflows using SAP Ariba and Google Suites to promote operational consistency.
- Coordinated project milestones with internal and external teams, driving timely rollout of process improvements aligned to organizational objectives using project management principles.
- Supported business operations by utilizing SAP Ariba for high-volume processing of invoicing and contract activities, contributing to the continuous optimization of procurement cycles.
- Performed day-to-day email marketing duties including the development of creative and effective emails with content tailored for Nielsen products, events, and webinars.
- Presented analysis of email metrics and recommendations for improvement based on various testing strategies during Team Monthly and Quarterly Meetings.
- Tracked and optimized campaign effectiveness using data visualization tools for email reporting and analysis to accomplish company goals and objectives.
- Facilitated comprehensive project planning sessions and scheduled workflow milestones to track progress and deliverables related to new product offerings and key event logistics.
- Partnered with internal stakeholders to negotiate and execute client contracts, securing $85 in annualized revenue.
- Coordinated executive scheduling, managed digital filing systems, and arranged travel logistics using MS Office Suite and Concur to support senior leaders’ operational needs.
Education
Master of Public Health - Epidemiology & Health Management and Policy
Benedictine University
Lisle, IL01-2020
Bachelor of Arts - Business Administration
Laboratory Institute of Merchandising
New York, NY05-1998
Skills
- Salesforce, Pardot and Marketo Email Automation
- HTML and JavaScript coding
- Genesys, Avaya, Google Telecoms, SingleComm, Synkato
- ELIPS, MySBA, DCMS, STARS, LIRA, Genesys
- Solid knowledge of TAP and Procure To Pay in ARIBA, Concur Corporate Business Travel Management Platforms
- SNAPP, Axis, PowerApps and Delta Term
- Motivated self-starter, multitasking, written and oral communication, organizational and time management
- Critical thinking
- Project management
- Project planning
- Data analysis
Websites
Timeline
Field Representative Part Time
U.S. Census
02.2026 - Current
Disaster Recovery Specialist, OCA (Office of Capital Access) – GS -11
Small Business Administration
07.2021 - 10.2025
Summer Seasonal Ramp & Airport Customer Service Agent
Delta Air Lines Inc.
04.2014 - Current
Sr. Specialist, Business Operations
The Nielsen Company
07.2006 - 12.2024
Bachelor of Arts - Business Administration
Laboratory Institute of Merchandising
Master of Public Health - Epidemiology & Health Management and Policy
Benedictine University