Tameka Macon
Atlanta
Summary
Proven leader in operations management with expertise in staff training and development. Focused on enhancing service delivery and streamlining processes to meet organizational goals.
Overview
11
11
years of professional experience
Work History
Business Office Director
Oaks at Alpharetta
Alpharetta, GA
05.2024 - Current
- Oversaw daily operations, ensuring adherence to compliance regulations and quality standards.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Developed and implemented staff training programs to enhance service delivery.
- Coordinated communication between departments to streamline processes and improve workflow.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Hired, trained, and motivated well-qualified staff.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Alternate Administrator
Faith Medical Home Health
College Park, GA
02.2024 - 02.2025
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Streamlined documentation processes, ensuring compliance with healthcare regulations and standards.
- Assisted in training new administrative staff on office procedures and software systems.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Developed and implemented filing systems that improved data retrieval speed by enhancing organization.
- Collaborated with medical teams to ensure seamless communication regarding patient care plans and needs.
Office Manager/ TMS Administrator/Support Equipment Technician
Department of Veterans Affairs- EHRM-IO
Washington, DC
11.2021 - 02.2024
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance workflow and improve service delivery.
- Oversaw maintenance of office supplies, ensuring timely procurement to support daily operations.
- Developed and maintained filing systems, improving document retrieval time and accuracy.
- Managed onboarding processes for new staff, facilitating smooth transitions into the organization.
- Trained and mentored junior administrative staff, enhancing team productivity and skill development.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Business Office Manager
Amedisys Home Health Care
Washington, DC
11.2017 - 11.2021
- Managed daily office operations to ensure workflow efficiency and optimal resource allocation.
- Developed and implemented office policies to streamline administrative processes and enhance performance.
- Oversaw budget management, ensuring accurate financial reporting and adherence to fiscal policies.
- Coordinated staff schedules, optimizing workforce effectiveness to meet operational demands.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
Sr. Administrative Coordinator
Innova Fairfax Medical Campus
Fairfax, VA
10.2014 - 11.2017
- Coordinated departmental communications and schedules to enhance operational efficiency.
- Implemented process improvements that streamlined administrative workflows across the medical campus.
- Led training sessions for new staff on administrative protocols and software systems.
- Managed patient records and ensured compliance with regulatory standards for data privacy.
- Planned meetings and took detailed minutes.
- Supported senior managers and executives with daily clerical tasks.
- Boosted employee morale with well-organized event planning for company functions, meetings, and conferences.
- Collected and entered information into departmental databases.
Education
Master of Science - Healthcare Administration
Purdue University
West Lafayette, IN04-2026
Bachelor of Science - Health Care Administration
University of Arizona
Tucson, AZ06-2022
Associate of Science - Health Care Admiistration
University of Phoenix
Tempe, AZ01-2012
Skills
- Staff training and development
- Staff leadership
- Operations management
- Payment processing
- Organizational development
- Cerner
- Epic
- Homecare Homebase (HCHB)
- Point Click Care (PCC)
- Alaya Care
- Kinnser Software (Wellsky)
- VA Identity and Access Management System (IAM)
Timeline
Business Office Director
Oaks at Alpharetta
05.2024 - Current
Alternate Administrator
Faith Medical Home Health
02.2024 - 02.2025
Office Manager/ TMS Administrator/Support Equipment Technician
Department of Veterans Affairs- EHRM-IO
11.2021 - 02.2024
Business Office Manager
Amedisys Home Health Care
11.2017 - 11.2021
Sr. Administrative Coordinator
Innova Fairfax Medical Campus
10.2014 - 11.2017
Master of Science - Healthcare Administration
Purdue University
Bachelor of Science - Health Care Administration
University of Arizona
Associate of Science - Health Care Admiistration
University of Phoenix
GSLA CALA Course March 2026
Upon completion of 14-hour in-person course, Assisted Living Administrator License may be obtained through Georgia Secretary of State