Tameria Williams
Atlanta
Summary
Service-oriented professional with extensive experience in coordinating operations to enhance organizational efficiency. Expertise in managing escalations, resolving complex issues, and collaborating across teams to boost customer satisfaction and streamline workflows. Known for strong organizational skills and the ability to prioritize effectively, delivering consistent, high-quality results.
Overview
8
8
years of professional experience
Work History
Customer Service Support Administrator
SP Plus
Atlanta
01.2024 - Current
- Customer Service professional with extensive experience serving as the first point of contact for customer inquiries and managing escalations to ensure timely resolution.
- Skilled in dispute resolution, processing refunds, verifying financial data verification while maintaining strict compliance with company policies and PCI standards.
- Processed refund transactions in shared tracking spreadsheets while securely handling credit card information in compliance with PCI standards and company procedures.
- Conducted follow-ups with customers and internal teams to ensure complete resolution of issues and accuracy of billing records.
- Trained and supported frontline representatives, coordinated with departments to streamline workflows, and documented complex cases for clarity.
- Highly organized and detail-oriented, committed to delivering exceptional service while improving operational efficiency.
Customer Service Representative
Lanier Parking
Atlanta
12.2017 - 01.2024
- Handled high-volume in-bound inquiries, resolving ticketing issues, disputes, and general customer questions to enhance customer satisfaction.
- Verified vehicle and license plate information, processed transactions and incident reports, and monitored operational data for accuracy and compliance to support operational integrity.
- Reviewed reports to identify discrepancies affecting internal operations, overseen complex case resolution, and delivered timely operational support to improve service delivery.
Education
High School Diploma -
Benjamin Banneker High School
Atlanta, GA05-2013
Some College (No Degree) - Criminal Justice
Clayton State University
Morrow, GASkills
- Customer Service
- Service Software
- Customer Follow-ups
- Data Entry
- Conflict Resolution
- Technical Proficiency
- Microsoft Office Suite
- Workflow coordination
- Best practices implementation
- Process Improvement
- Operational Excellence
- Priority management
- Communication
- Training
- OPS
Accomplishments
Customer Service Recognition- ATL WOW
Timeline
Customer Service Support Administrator
SP Plus
01.2024 - Current
Customer Service Representative
Lanier Parking
12.2017 - 01.2024
High School Diploma -
Benjamin Banneker High School
Some College (No Degree) - Criminal Justice
Clayton State University