Tamesha Lay
La Grange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative II
Pnc Financial Services Group Inc
Lagrange
04.2022 - Current
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on financial products and services available at PNC.
- Utilized multiple software systems to manage customer information effectively.
Team Leader
Amazon Warehouse
Newnan
11.2020 - 04.2022
- Supervised daily warehouse operations and ensured efficient workflow among team members.
- Trained new staff on safety procedures and operational best practices within the facility.
- Coordinated inventory management processes to maintain accurate stock levels and organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
American Home Shield
Customer Service Rep
Lagrange
01.2020 - 11.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Responsible for authorizing diagnosis and repair/replacement of covered systems or appliances.
Data Entry Operator
District 4 Public Health
Lagrange
04.2018 - 01.2020
- Entered patient data into electronic health records accurately and efficiently.
- Reviewed and verified data entries for completeness and accuracy.
- Updated patient information in database systems promptly and securely.
- Compiled data from source documents prior to data entry.
Intake Support Specialist
Health Information Designs, Inc
Auburn
08.2015 - 04.2018
- Collaborated with healthcare providers to gather patient information efficiently.
- Managed intake processes and ensured accurate data entry in electronic systems.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Assisted in the development of intake protocols to improve operational efficiency.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Tempe, AZ 01.2015 - 12.2021
Skills
- Customer relationship management
- Financial product education
- Account inquiry resolution
- Software systems utilization
- Data entry accuracy
- Problem solving
- Time management
- Banking operations support
Timeline
Customer Service Representative II
Pnc Financial Services Group Inc
04.2022 - Current
Team Leader
Amazon Warehouse
11.2020 - 04.2022
American Home Shield
Customer Service Rep
01.2020 - 11.2020
Data Entry Operator
District 4 Public Health
04.2018 - 01.2020
Intake Support Specialist
Health Information Designs, Inc
08.2015 - 04.2018
Associate of Science - Healthcare Administration
University of Phoenix
01.2015 - 12.2021