Tamia Bell
Albany
Summary
Dedicated and personable customer service professional with over 3 years of experience in retail management and client support. Skilled at building relationships, resolving customer issues, and ensuring smooth daily operations. Known for reliability, teamwork, and strong communication skills. Seeking to contribute to a customer-focused organization where professionalism and efficiency are valued.
Overview
4
4
years of professional experience
Work History
Lead Beauty Advisor
Sephora
2025.12 - Current
- Guided beauty consultations, tailoring product recommendations to individual customer needs.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Managed inventory levels, ensuring availability of popular products while minimizing excess stock.
- Developed promotional strategies to enhance in-store customer engagement and drive sales growth.
- Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
Customer Service Associate
Final Touch Representative
- Managed inbound calls and assisted customers with inquiries and payment processing.
- Delivered friendly, efficient service while addressing customer concerns.
- Maintained accurate records and supported team operations to ensure customer satisfaction.
Store Lead
Shoe Station
2024.12 - 2025.05
- Supervised front-end operations and led a team of cashiers and sales associates.
- Trained new employees and ensured adherence to company standards and procedures.
- Executed floor set changes, managed store displays, and promoted customer loyalty programs.
Part-Time Manager
Rue 21
2022.07 - 2023.09
- Supported store operations and supervised team members on shift.
- Maintained customer satisfaction through responsive service and organized store presentation.
Full-Time Manager
Rue 21
2022.12 - 2023.06
- Opened and closed store; managed daily sales and inventory processes.
- Promoted store credit card programs and achieved monthly sales goals.
- Ensured consistent visual presentation and compliance with corporate merchandising standards.
Education
Business Management
Albany Technical College
Certified Cosmetologist - undefined
Albany Technical College
07.2025
Diploma - undefined
Monroe Comprehensive High School
05.2019
Skills
- Customer Service Excellence
- Team Leadership & Training
- Problem Resolution
- Time Management
- Organization & Reliability
- Communication & Active Listening
Timeline
Lead Beauty Advisor
Sephora
2025.12 - Current
Store Lead
Shoe Station
2024.12 - 2025.05
Full-Time Manager
Rue 21
2022.12 - 2023.06
Part-Time Manager
Rue 21
2022.07 - 2023.09
Customer Service Associate
Final Touch Representative
Business Management
Albany Technical College
Certified Cosmetologist - undefined
Albany Technical College
Diploma - undefined
Monroe Comprehensive High School