Overview
Work History
Education
Skills
Certification
Software
Anticipated Certifications
Timeline
Generic

Tamia Nelson

Atlanta,GA

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
11.2022 - Current
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Kept accurate logs of all deliveries and trips.
  • Worked extended hours at a high level of efficiency.
  • Actively communicated with customers and merchants.
  • Multi-tasked in pressured and potentially dangerous environments.
  • Efficiently solved administrative issues between customers, merchants, and company.

Epic Go Live Support Consultant

ReMedi Health Solutions
10.2022 - 11.2022
  • Trained staff and users to work with EPIC computer systems and programs.
  • Assisted staff and users with computer malfunctions and program problems.
  • Answered all the end user's software questions to promote a user-friendly system.
  • Escalate unresolved high priority tickets that impact patient care and track time.

Fraud Analyst II / Disputes Specialist

CardWorks Servicing
07.2019 - 06.2021
  • Assists and advises account holder regarding their accounts.
  • Counsels those who are victims of fraudulent activity.
  • Effectively and efficiently addresses account holder issues by obtaining the most pertinent information.
  • Identify areas of increased security procedures, and suggest recommendations to fraud prevention management.
  • Updates and notates customer information within the operating system.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Updated each claims suspension annually to promote continuity of active claim suspensions.

Hostess/Server

Cozymels
02.2016 - 07.2018
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Bachelor of Science - Industrial Labor Relations ; Minor Economics

SUNY College At Old Westbury
Old Westbury, NY
05.2022

Skills

    Self-monitoring

    Calm under pressure

    Positive work ethic

    Quick thinking

    Punctuality

    Time management

Certification

  • Fraud Analyst, 2019
  • Disputes Specialist, 2019

Software

Epic

Microsoft Office

Excel 

Word Processing 

Collaboration

Google Workspace 

Anticipated Certifications

EPIC

PMP

Timeline

Delivery Driver

Uber Eats
11.2022 - Current

Epic Go Live Support Consultant

ReMedi Health Solutions
10.2022 - 11.2022

Fraud Analyst II / Disputes Specialist

CardWorks Servicing
07.2019 - 06.2021

Hostess/Server

Cozymels
02.2016 - 07.2018

Bachelor of Science - Industrial Labor Relations ; Minor Economics

SUNY College At Old Westbury

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Tamia Nelson