Tamia Nelson
Atlanta,GA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
Atlanta, GA
11.2022 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Kept accurate logs of all deliveries and trips.
- Worked extended hours at a high level of efficiency.
- Actively communicated with customers and merchants.
- Multi-tasked in pressured and potentially dangerous environments.
- Efficiently solved administrative issues between customers, merchants, and company.
Epic Go Live Support Consultant
ReMedi Health Solutions
Louisa, KY
10.2022 - 11.2022
- Trained staff and users to work with EPIC computer systems and programs.
- Assisted staff and users with computer malfunctions and program problems.
- Answered all the end user's software questions to promote a user-friendly system.
- Escalate unresolved high priority tickets that impact patient care and track time.
Fraud Analyst II / Disputes Specialist
CardWorks Servicing
Woodbury, NY
07.2019 - 06.2021
- Assists and advises account holder regarding their accounts.
- Counsels those who are victims of fraudulent activity.
- Effectively and efficiently addresses account holder issues by obtaining the most pertinent information.
- Identify areas of increased security procedures, and suggest recommendations to fraud prevention management.
- Updates and notates customer information within the operating system.
- Made recommendations for closing accounts and performed associated follow-up.
- Updated each claims suspension annually to promote continuity of active claim suspensions.
Hostess/Server
Cozymels
Westbury, NY
02.2016 - 07.2018
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Bachelor of Science - Industrial Labor Relations ; Minor Economics
SUNY College At Old Westbury
Old Westbury, NY05.2022
Skills
Self-monitoring
Calm under pressure
Positive work ethic
Quick thinking
Punctuality
Time management
Certification
- Fraud Analyst, 2019
- Disputes Specialist, 2019
Software
Epic
Microsoft Office
Excel
Word Processing
Collaboration
Google Workspace
Anticipated Certifications
EPIC
PMP
Timeline
Delivery Driver
Uber Eats
11.2022 - Current
Epic Go Live Support Consultant
ReMedi Health Solutions
10.2022 - 11.2022
Fraud Analyst II / Disputes Specialist
CardWorks Servicing
07.2019 - 06.2021
Hostess/Server
Cozymels
02.2016 - 07.2018
Bachelor of Science - Industrial Labor Relations ; Minor Economics
SUNY College At Old Westbury