Tamia Parks
Jonesboro
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TBI Airport Management
05.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provide assistance for people who are checking-in, making reservations and will also escort passengers to the boarding gate.
- Direct passengers in the correct direction they are headed to.
- Check boarding passes and passports for security checkpoints
Online Customer Service Representative
TurboTax
03.2021 - 04.2022
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Sales Associate
Claires
06.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2022
Skills
- Sales Expertise
- Can handle large crowds
- Communication
- Active listener
- Understanding of airport operations
- Stress management
- Teamwork
- Computer Skills
- Writing Skills
- Problem-solving
- Time management skills
- Money handling abilities
- Training development aptitude
Timeline
Customer Service Representative
TBI Airport Management
05.2023 - Current
Online Customer Service Representative
TurboTax
03.2021 - 04.2022
Sales Associate
Claires
06.2018 - 01.2022
High School Diploma -
Forest Park High School
Similar Profiles
Tanisha Byrd-MasonTanisha Byrd-Mason
Senior Human Resources Generalist at TBI Airport Management. Atlanta International AirportSenior Human Resources Generalist at TBI Airport Management. Atlanta International Airport
Shenea WhiteShenea White
Customer Service Agent at TBI Airport Management. Atlanta International AirportCustomer Service Agent at TBI Airport Management. Atlanta International Airport
Tiynesha LavenderTiynesha Lavender
Operations Coordinator (Promoted to Senior Customer Service Role) at TBI Airport ManagementOperations Coordinator (Promoted to Senior Customer Service Role) at TBI Airport Management