Tamia Parks
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - 03.2025
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Customer Service Representative
TBI Airport Management
05.2023 - 10.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assistant passengers with questions and also with directions around the airport
Sales Associate Manager
Claires Stores Inc
06.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2022
Skills
- Sales Expertise
- Can handle large crowds
- Communication
- Active listener
- Understanding of airport operations
- Stress management
- Teamwork
- Computer Skills
- Writing Skills
- Problem-solving
- Time management skills
- Money handling abilities
- Training development aptitude
- Advanced technology usage
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - 03.2025
Customer Service Representative
TBI Airport Management
05.2023 - 10.2024
Sales Associate Manager
Claires Stores Inc
06.2020 - 01.2023
High School Diploma -
Forest Park High School
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