Tamia Parks
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - 03.2025
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Customer Service Representative
TBI Airport Management
05.2023 - 10.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assistant passengers with questions and also with directions around the airport
Sales Associate Manager
Claires Stores Inc
06.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2022
Skills
- Sales Expertise
- Can handle large crowds
- Communication
- Active listener
- Understanding of airport operations
- Stress management
- Teamwork
- Computer Skills
- Writing Skills
- Problem-solving
- Time management skills
- Money handling abilities
- Training development aptitude
- Advanced technology usage
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - 03.2025
Customer Service Representative
TBI Airport Management
05.2023 - 10.2024
Sales Associate Manager
Claires Stores Inc
06.2020 - 01.2023
High School Diploma -
Forest Park High School
Similar Profiles
KEVIN A. WILLIAMSKEVIN A. WILLIAMS
TSO Officer at Transportation Security Administration (TSA)TSO Officer at Transportation Security Administration (TSA)
Tessa WiltTessa Wilt
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
Cameron BrownCameron Brown
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA