Tamia Stapleton
Jonesboro
Summary
I am eager to contribute my strengths and abilities to a workplace that aligns with my values of making a difference in people's lives. I embrace challenges as opportunities for growth, constantly seeking ways to expand my knowledge and skills. By fostering open and meaningful communication, I aim to create a positive and collaborative work environment where ideas can flourish. My commitment to personal and professional development allows me to adapt to changing circumstances and find innovative solutions to complex problems. I am confident that my combination of growth mindset, dedication, and people skills will make a meaningful contribution to the success of any organization dedicated to helping others.
Overview
4
4
years of professional experience
Work History
Guest Experience Expert
Marriott Midtown Suites
10.2023 - Current
- Greet guests with a warm and welcoming demeanor upon arrival.
- Provide information about hotel services, amenities, and local attractions.
- Achieved significant improvement in hotel GSS scores through exceptional customer service and dedicated elite guest appreciation initiatives
- Efficiently manage the check-in and check-out process, ensuring accuracy and timeliness.
- Collaborate with colleagues to ensure a smooth and efficient operation.
- Address and resolve guest complaints or issues promptly and effectively.
Server
Chick Fil A
04.2022 - 12.2022
- Help customers with any orders
- Processed customer orders clean and stock surrounding areas greet each customer with smiles
- Worked with POS system to place orders, manage bills, and manage complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Retail Sales Associate
Express Clothing Store
01.2021 - 11.2021
- Performed a full audit of inventory and sales reports, ensuring accuracy.
- Streamlined inventory management to eliminate the need for stock replenishment
- Communicated with customer support for clarity on questions that were not answered in the online FAQs.
Education
Culinary
Atlanta Tech University
05.2025
Art
Clark Atlanta University
01.2023
Diploma - undefined
Charles R Drew Highschool
05.2022
Skills
- Hospitality Expertise
- Customer service
- Teamwork
- Problem solving
- Interpersonal
- Communication
- Adaptability
LANGUAGES
English
Timeline
Guest Experience Expert
Marriott Midtown Suites
10.2023 - Current
Server
Chick Fil A
04.2022 - 12.2022
Retail Sales Associate
Express Clothing Store
01.2021 - 11.2021
Culinary
Atlanta Tech University
Art
Clark Atlanta University
Diploma - undefined
Charles R Drew Highschool
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