Tamie Hartwick

• Operated multi-line switchboard to manage incoming calls efficiently.
• Directed calls to appropriate departments and personnel as needed.
• Assisted patients and visitors with inquiries and routing information.
• Maintained accurate call logs and message delivery for staff follow-up.
• Collaborated with medical staff to ensure seamless communication flow.
• Handled emergency calls promptly while following established protocols.
• Provided courteous customer service to enhance patient experience.
• Updated and managed directory information for hospital departments regularly.
• Handled confidential information with discretion and professionalism.
• Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
• Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
• Routed emergency calls to the appropriate department or personnel.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Maintained a clean work area by organizing supplies neatly throughout shift.
• Provided training and coaching to new PBX operators.
• Monitored and recorded daily phone activity in log book.

• Managed incoming and outgoing correspondence for efficient communication flow.
• Organized and maintained office files for easy access and flow.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

Typed work orders to take to the floor for

Preparation.

• Oversaw daily operations and ensured compliance with safety regulations.
• Coordinated training sessions for new employees on company policies.
• Developed schedules to optimize staff efficiency and coverage.
• Managed inventory control and maintained stock levels consistently.
• Facilitated communication between departments to address operational challenges.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Collaborated with management on developing strategic plans for achieving business goals.

Delivered daily money deposit to bank

• Assisted members with account inquiries and transaction processing.
• Educated members on product offerings and services available.
• Resolved member concerns through effective communication and problem-solving.
• Managed daily cash handling and balanced cash drawers accurately.
• Supported loan application processes by gathering necessary documentation.
• Collaborated with team members to improve service delivery and efficiency.
• Maintained compliance with credit union policies and regulatory standards.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Answered incoming calls regarding membership benefits and services.
• Greeted customers in a friendly and professional manner.
• Enhanced member relationships by providing excellent service during each interaction.
• Helped members resolve account problems and navigate internal systems to handle routine needs.
• Handled customer complaints in an efficient and courteous manner.
• Answered member questions about products and services.

• Oversaw daily branch operations and ensured compliance with banking regulations.
• Managed staff schedules and provided training for new employees.
• Developed strong relationships with customers to enhance service satisfaction.
• Implemented marketing strategies to promote banking products and services.
• Coordinated community outreach programs to strengthen local engagement.
• Resolved customer inquiries and complaints to maintain loyalty and trust.
• Facilitated regular team meetings to improve communication and collaboration.
• Managed staff scheduling, hiring and training processes.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Conducted regular performance reviews for all employees in the branch.
• Planned work schedules to maintain adequate staffing levels.
• Resolved escalated customer complaints in a timely manner.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Developed strategies to increase customer satisfaction and loyalty.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Disciplined employees to encourage compliance with company policies and procedures.