
Dynamic professional with extensive experience at the Georgia Department of Family and Children Services, excelling in client intake and eligibility screening. Proven ability to maintain confidentiality while managing case documentation and scheduling appointments. Strong customer service skills complemented by proficiency in Microsoft Office, ensuring efficient office workflow and client satisfaction.
Assist clients daily with benefit-related questions including ABD medicaid , renewals, and now Food stamps.
Enters and updates client info with high accuracy to support eligibility review.
Completes intake paperwork and ensures all forms are filled out correctly.
Explains required documents and guide clients through the application and verification process.
Schedules appointments and communicates with clients about follow-up requirements.
Organizes case files, scan documents, and assist with office workflow.
Maintains confidentiality and follows agency procedures when handling sensitive information.
Delivered auto parts to other O'Reilly's retail stores while maintaining timely and accurate routes.
Loaded and unloaded merchandise, verified order accuracy, and ensured safe handling of all products.
Provided excellent customer service during deliveries and supported store staff with inventory needs.
Maintained clean driving record and followed all company safety procedures.
Pulled, packed, and prepared orders for shipment with high accuracy.
Operated warehouse equipment safely, and followed inventory control procedures.
Verified product numbers, quantities, and documentation before shipping.
Supported team efficiency by maintaining a clean, organized work area, and assisting with restocking.
Assisted patients with daily living activities, mobility, and comfort while monitoring patient safety.
Documented patient information accurately, and reported changes to nursing staff.
Supported nurses with vital signs, patient intake, and chart updates.
Maintained a compassionate and professional environment while respecting confidentiality and HIPAA policies.
ABD medicaid and SNAP program knowledge
Client intake and eligibility screening
Case documentation and data entry
Appointment scheduling
Record management and filing
Microsoft word, Excel, Outlook
Customer service
Confidentiality compliance
Multi-tasking and good time management