Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Knox

Marietta

Summary

Dynamic professional with extensive experience at the Georgia Department of Family and Children Services, excelling in client intake and eligibility screening. Proven ability to maintain confidentiality while managing case documentation and scheduling appointments. Strong customer service skills complemented by proficiency in Microsoft Office, ensuring efficient office workflow and client satisfaction.

Overview

13
13
years of professional experience

Work History

ES 1

Georgia Department of Family and Children Services
01.2025 - Current

Assist clients daily with benefit-related questions including ABD medicaid , renewals, and now Food stamps.


Enters and updates client info with high accuracy to support eligibility review.


Completes intake paperwork and ensures all forms are filled out correctly.


Explains required documents and guide clients through the application and verification process.


Schedules appointments and communicates with clients about follow-up requirements.


Organizes case files, scan documents, and assist with office workflow.


Maintains confidentiality and follows agency procedures when handling sensitive information.









Hub Delivery Driver

O'Reilly Auto Parts
08.2022 - 12.2023

Delivered auto parts to other O'Reilly's retail stores while maintaining timely and accurate routes.


Loaded and unloaded merchandise, verified order accuracy, and ensured safe handling of all products.


Provided excellent customer service during deliveries and supported store staff with inventory needs.


Maintained clean driving record and followed all company safety procedures.


Order Picker/Puller

SPRO/MSC Industrial Supply
01.2021 - 07.2022

Pulled, packed, and prepared orders for shipment with high accuracy.


Operated warehouse equipment safely, and followed inventory control procedures.


Verified product numbers, quantities, and documentation before shipping.


Supported team efficiency by maintaining a clean, organized work area, and assisting with restocking.







CCP/CNA

Wellstar Douglas Hospital
12.2012 - 12.2020

Assisted patients with daily living activities, mobility, and comfort while monitoring patient safety.


Documented patient information accurately, and reported changes to nursing staff.


Supported nurses with vital signs, patient intake, and chart updates.


Maintained a compassionate and professional environment while respecting confidentiality and HIPAA policies.

Education

GED -

Cobb Adult ED
Marietta, GA

Skills

    ABD medicaid and SNAP program knowledge

    Client intake and eligibility screening

    Case documentation and data entry

    Appointment scheduling

    Record management and filing

    Microsoft word, Excel, Outlook

    Customer service

    Confidentiality compliance

    Multi-tasking and good time management

Timeline

ES 1

Georgia Department of Family and Children Services
01.2025 - Current

Hub Delivery Driver

O'Reilly Auto Parts
08.2022 - 12.2023

Order Picker/Puller

SPRO/MSC Industrial Supply
01.2021 - 07.2022

CCP/CNA

Wellstar Douglas Hospital
12.2012 - 12.2020

GED -

Cobb Adult ED
Tamika Knox