Tamika Landers
Sandersville
Summary
Experienced General Manager with over 20 years in restaurant management. Specializes in operational efficiency, staff training, and inventory control. Developed training programs that improve team performance and customer satisfaction. Focused on driving operational success and fostering a collaborative work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Zaxbys
Sandersville
01.2004 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth restaurant functioning.
- Implemented inventory control processes to minimize waste and costs.
- Managed staff schedules and training programs for team efficiency.
- Enhanced customer service standards through team coaching and feedback.
- Developed operational policies to improve workflow and productivity.
- Conducted performance evaluations to support employee development and growth.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Education
Oconee Fall Line Technical College
Sandersville, GA12-2026
Skills
- Sales
- Customer experience
- Customer service
- Administrative skills
- Training and development
- Leadership
- Verbal and written communication
- Interpersonal skills
- Communication skills
Certification
- Child Development Specialist Certificate
- ECCE Basics Certificate
Timeline
General Manager
Zaxbys
01.2004 - Current
Associate of Applied Science - Education
Oconee Fall Line Technical College