Tamika McGee
Lithonia
Summary
Dedicated and results-driven collections professional with over 10 years of experience in managing overdue accounts within a call center environment. Proven expertise in achieving and surpassing collection targets through strong communication, negotiation, and customer service skills. Skilled in using industry-specific tools to optimize efficiency while maintaining professionalism and compliance. Seeking to leverage my skills and experience to excel in a collections call center role and contribute to the success of your team.
Overview
12
12
years of professional experience
Work History
Collector II
Stellantis Financial Services Inc
12.2018 - 11.2024
- Advised borrowers on account status and repossession processes.
- Coordinated with outsourced towing and recovery agents to ensure regulation adherence during recovery activities.
- Recognized for meeting monthly targets in managing delinquent accounts and repossession cases.
- Shared effective strategies with junior colleagues for improved performance.
- Collaborated with senior leadership to design strategic growth initiatives.
- Leveraged CRM systems to monitor customer interactions and efficiently manage accounts.
- Demonstrated consistent performance in a fully-remote role for 4 years.
Collector/Team Lead
Merchants Preferred
06.2016 - 10.2018
- Proposed settlements, realignments, and deferments to resolve delinquent accounts.
- Oversaw auto-dialer operations to optimize communication efficiency.
- Directed teams through consistent communication of objectives while fostering motivation for efficient outcomes.
- Communicated educational targets, performance metrics, and new hire information to HR teams and senior management.
- Adept at handling various office applications and specialized investigative tools.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Functioned in a remote capacity periodically.
Account Manager
United Acceptance Inc
12.2012 - 04.2016
- Evaluated contracts to handle late auto loan payments.
- Advanced responsibilities by overseeing 90–120 day delinquent accounts after working with 30-day cases.
- Achieved substantial reduction in 90-day account files through aggressive skip tracing.
- Negotiated full balances by assessing customers' financial conditions.
- Collaborated with auto-dialer system, processing accounts independently through Excel spreadsheets.
Education
Certificate - Business Communication
Detroit Business Institute
Detroit, MI05.1994
Skills
- Proficient typing skills
- Exemplary customer service
- Detail-oriented
- Strong organizational abilities
- Active listening
- Effective communication
- Strong negotiator
- Proficient in office software including Windows 10, Excel, Microsoft Word and QuickBooks
Timeline
Collector II
Stellantis Financial Services Inc
12.2018 - 11.2024
Collector/Team Lead
Merchants Preferred
06.2016 - 10.2018
Account Manager
United Acceptance Inc
12.2012 - 04.2016
Certificate - Business Communication
Detroit Business Institute
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