TaMika Porter
Albany
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
TTECH
11.2021 - Current
- Supported patients throughout their healthcare journey by connecting them with appropriate resources both inside and outside the organization.
- Conducted regular audits of medical records to ensure accuracy and completeness, resulting in improved patient care.
- Increased access to healthcare services by assisting with insurance verification and preauthorization processes.
- Obtained patient information to properly record and document demographics and medical histories.
- Assisted patients with obtaining and rescheduling appointments.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Assisted in the implementation of new electronic health record systems, boosting efficiency within the organization.
SME Team Leader
Kelly Services
07.2018 - 11.2021
- Streamlined project management by adopting effective delegation techniques and setting clear goals for team members.
- . Improved overall team morale with regular recognition of individual accomplishments and provision of constructive feedback to encourage continuous improvement.
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Enhanced team productivity by implementing efficient workflow processes and resource allocation strategies.
- Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Associate of Applied Science - Medical Billing
Ultimate Medical Academy
Clearwater, FLAssociate of Arts - Business Administration
Ashford University
San Diego, CAAssociate of Applied Science - Pharmacy Technician
Albany Technical College
Albany, GASkills
- HIPAA regulations knowledge
- Patient insurance verification
- Upholding privacy standards for patients
- Efficient appointment management
- Proficient in medical terminology
- Claims management
- Accurate data entry
- Insurance billing proficiency
- Proficient in verifying patient eligibility
- EHR system administration
Timeline
Healthcare Customer Service Representative
TTECH
11.2021 - Current
SME Team Leader
Kelly Services
07.2018 - 11.2021
Associate of Applied Science - Medical Billing
Ultimate Medical Academy
Associate of Arts - Business Administration
Ashford University
Associate of Applied Science - Pharmacy Technician
Albany Technical College
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