Tamika Tolbert
Riverdale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
EVS Technician
Xantios
11.2023 - Current
- Collaborated with team members to implement efficient cleaning processes and improve service delivery.
- Supported training of new staff on operational procedures and equipment usage for effective performance.
- Managed waste disposal procedures in compliance with environmental regulations and safety protocols.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
Housekeeping Room Attendant
Orlando Sunshine Resorts
05.2021 - 03.2023
- Assisted in inventory management by restocking supplies and reporting shortages to management promptly.
- Collaborated with housekeeping team to optimize workflow and enhance room turnaround times.
- Responded to guest requests for additional amenities or services, enhancing overall guest satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Customer Service Representative
Entertainment Benefits
08.2018 - 09.2020
- Maintained detailed records of customer interactions using CRM software for efficient follow-up.
- Collaborated with team members to identify opportunities for service improvement and enhance customer experience.
- Assisted in developing training materials to enhance overall team performance in customer support activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Fulfillment Associate
Burlington Coat Factory Distribution Center
08.2015 - 05.2017
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
GED -
Career Source
Orlando, FL05-2012
Skills
- Healthcare facility standards
- Payment processing
- Complaint resolution
- Product knowledge
- Stock management
- Chemical handling
- Laundry processing
- Inventory management
- Safety standards and protocols
- OSHA compliance
- Communication and interpersonal skills
- HAZMAT training
- Data entry
Timeline
EVS Technician
Xantios
11.2023 - Current
Housekeeping Room Attendant
Orlando Sunshine Resorts
05.2021 - 03.2023
Customer Service Representative
Entertainment Benefits
08.2018 - 09.2020
Fulfillment Associate
Burlington Coat Factory Distribution Center
08.2015 - 05.2017
GED -
Career Source