Well- qualified proficient in handling complex customer
issues and promoting positive experience. Efficiency- driven
and organized with team-oriented mentality and dedicating
to customer satisfaction, business goals and skilled in
coordinating documentation. Multifaceted with proven
customer service expertise, strong attention to detail and
superior work ethic. Proficient in supporting customer
service teams by addressing escalated issues and assisting
with troubleshooting. Talented trainer and mentor with
performance-oriented mindset.
Answering inbound calls, responding to call lights urgency, creating patients medical charts,submitting patients information in the systems,updating information for nurses and doctors,handling pharmacies prescription.
Providing special care to patients in need. For example having to bath, feed, change clothing, and interact with the patients. Also providing transportation back and forward to DR. Appointments for patients. Daily observation on patients.