Tamitris Bryant
Union City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Employee with expertise in office administration and human resources operations. Proficient in customer service, data entry, and file management, with a track record of enhancing policies to align with industry standards. Demonstrated success in improving operations and resolving issues, while fostering strong relationships with decision makers and team members. Organized and dependable, capable of managing multiple priorities and committed to achieving team objectives.
Overview
11
11
years of professional experience
Work History
VSC GS-9
Department of Veterans Affairs
Atlanta
05.2024 - Current
- 40+hrs a week
- Complete day-to-day duties accurately and efficiently.
- Utilize various software and tools to streamline processes and optimize performance.
- Work successfully with a diverse group of coworkers to move veterans' claims to the next step.
- Promote high veteran satisfaction by resolving problems with knowledgeable and friendly service.
- Work with cross-functional teams to achieve goals.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
Business Owner
Centum Enterprise LLC/ Shootyashotent
Atlanta
01.2021 - Current
- 50+ clients and two photography contract
- Photography and clothing design
- Established partnerships with vendors to optimize supply chain processes and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions and purchasing
Human Resources Assistant
U.S. Army Active Duty
Fort Stewart
03.2023 - 04.2024
- 60hr+ per week
- Manage roughly 200 service member's files
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Military Police Officer
U.S. Army Active Duty
06.2023 - 08.2023
- 60hr+ per week
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Lab Assistant
U.S. Army Active Duty
06.2022 - 06.2023
- 50hr+ per week
- 150-200 COVID test ran per week
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Demonstrated competence in collecting lab samples for testing.
- Worked closely with lab staff on special projects.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Carefully reviewed test results for accuracy.
Solutions Manager
AT&T IHX
03.2019 - 04.2021
- 65hr+ per week
- Managed over 1,000 customer accounts
- Direct marketing for AT&T
- Drive direct sales for AT&T residential and business
- Wireless and home service expert (fiber optics)
- Training/ Run meetings or calls
- Face to face interaction with consumers
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Customer retention and customer service
- Compose contracts and offers for consumers
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Maintained deep technical background knowledge in mobility and home service parameters in order to facilitate authoritative communications with customers and internal stakeholders.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Communicated regularly with customers concerning data exchange and technology integration.
Account Manager
South Matrix Inc, AO1 Consulting
10.2017 - 03.2019
- Managed over 500 customer accounts
- Direct marketing for AT&T
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Residential door to door sales
- Face to face interaction bringing the product to the consumer
- Responsible for 60% of direct marketing for AT&T
- Commission based only
- Interview and train new employees on the system and product
- Attend regional and national conferences to network
- Run daily meetings and out-of-town business trips
Customer Service Representative
GoAuto Car Insurance
01.2015 - 03.2016
- 60hr+ per week
- Managed over 1,000 customer accounts per week
- Negotiate, facilitate and manage payments transaction
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Follow up with current customers regarding insurance policies and payments ! Communicate with clients to understand their policy needs and preferences
Education
Bachelor of Science - Sports Administration- Sports Leadership
Louisiana State University
Baton Rouge, LA05.2017
No Degree - Kinesiology
Lon Morris College
Jacksonville, TX05.2013
Skills
- Customer Service and detail oriented
- Works well independently
- Strong Organizational skills
- Data Analyzation
- Advertising Techniques
- Sorting and Labeling
- Computer Literacy
- Personnel Records Maintenance
- Complex Problem-Solving
- Critical Thinking and decision making
- Maintaining Files
- Word Processing
- Effective communication
- Team collaboration
- Adaptability
- Problem-solving
- Microsoft office
Additional Information
- Secret Security Clearance
- Equal Opportunity and Sexual Harassment & Assault Certification
- Certified Parachuter- U.S. Army Airborne
Professional References
Stephen Murray (910) 709-7201
Raylene Alexander (912)343-6336
Darren Jackson (757)291-6480
James Jenkins (757)470-8817
Wayne Adger (912)463-3212
Timeline
VSC GS-9
Department of Veterans Affairs
05.2024 - Current
Military Police Officer
U.S. Army Active Duty
06.2023 - 08.2023
Human Resources Assistant
U.S. Army Active Duty
03.2023 - 04.2024
Lab Assistant
U.S. Army Active Duty
06.2022 - 06.2023
Business Owner
Centum Enterprise LLC/ Shootyashotent
01.2021 - Current
Solutions Manager
AT&T IHX
03.2019 - 04.2021
Account Manager
South Matrix Inc, AO1 Consulting
10.2017 - 03.2019
Customer Service Representative
GoAuto Car Insurance
01.2015 - 03.2016
Bachelor of Science - Sports Administration- Sports Leadership
Louisiana State University
No Degree - Kinesiology
Lon Morris College