Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Benson

Milledgeville

Summary

Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in inventory management and implementing process improvements, resulting in enhanced operational efficiency. Skilled in training and mentoring staff, fostering a collaborative environment that drives sales and customer satisfaction.

Knowledgeable manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

30
30
years of professional experience

Work History

Store Manager

Walgreens
03.2023 - 06.2025
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed inventory levels, implementing effective restocking procedures to minimize stockouts.
  • Trained and mentored new staff, enhancing team productivity and service quality.
  • Analyzed sales trends, adjusting merchandising strategies to maximize revenue opportunities.
  • Managed store payroll to keep within budget.
  • Assisted with pharmacy operations to maintain metrics and customer service.
  • Oversaw compliance with safety and regulatory standards, maintaining a secure shopping environment.
  • Implemented process improvements that streamlined workflows, increasing operational efficiency in the store.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Store Manager

Five Below
12.2019 - 03.2023
  • Developed and executed promotional plans, driving customer engagement and loyalty programs.
  • Coordinated with vendors to negotiate pricing and improve product selection for customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Eckard/Rite Aid/Walgreens
06.2006 - 12.2019
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Manager

Eckard Drugs
07.1995 - 10.2002
  • Led team in achieving operational goals through effective resource allocation and performance monitoring.
  • Developed training programs to enhance staff capabilities and improve service delivery standards.
  • Implemented process improvements resulting in enhanced workflow efficiency and reduced operational bottlenecks.
  • Coordinated scheduling and staffing to ensure optimal coverage during peak business hours.
  • Managed inventory control systems, ensuring accurate tracking of supplies and minimizing waste.

Education

GED -

Keystone Job Corps
Drums, PA
11-1990

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training

Timeline

Store Manager

Walgreens
03.2023 - 06.2025

Store Manager

Five Below
12.2019 - 03.2023

Store Manager

Eckard/Rite Aid/Walgreens
06.2006 - 12.2019

Assistant Manager

Eckard Drugs
07.1995 - 10.2002

GED -

Keystone Job Corps

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Tammy Benson