Tammy Hudgins
Rome
Summary
Resourceful healthcare professional and supervisor with extensive experience in the medical field, specializing in the EPIC database system to enhance patient care and service delivery. Demonstrated leadership in team management and successful implementation of staff engagement onboarding processes. Proficient in medical assistance, phlebotomy techniques, and active listening, resulting in high compliance rates and improved patient satisfaction. Dedicated to maintaining high operational standards in fast-paced environments while promoting workplace harmony through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver Supervisor
Deegan HomeCare
Rome
06.2024 - Current
- Updated caregiver personnel files to ensure accurate documentation of training, performance, and compliance with company policies.
- Contributed to crafting and implementing custom client care strategies.
- Accurately document and communicate any changes observed.
- Oversaw recruitment process by posting jobs, screening candidates, conducting interviews, and selecting qualified hires.
- Facilitated new hire onboarding, enhancing understanding of company policies and culture.
- Maintained accurate employee records in HR database.
Patient Care Specialist
Atruim Medical Center
Rome
05.2023 - 01.2025
- Exceeded expectations by providing excellent service in a medical setting.
- Utilized extensive understanding of the EPIC Software platform for accurate customer support.
- Utilized active listening to deliver suitable responses to customers.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Provided education to patients about their medications, side effects, and follow-up care instructions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Senior Medical Screener/Phlebotomist
CSL Plasma
Rome
08.2020 - 07.2023
- Managed and directed staff to ensure efficient collection procedures.
- Supported qualified donors in completing screening process according to the standard operating procedure.
- Conducted health screenings to measure blood pressure, pulse, weight, temperature and other vital signs.
- Provided information about center policies for hyper-immune programs.
- Maintained a clean and organized work environment by disposing of used supplies properly.
- Restocked supplies and cleaned equipment between patients.
- Attended training to validate or refresh basic professional skills.
Phlebotomist II
Atruim Medical Center
Rome
01.2018 - 09.2018
- Monitored and reported on individual patient care using the hospital system.
- Collected laboratory specimens for testing.
- Handled needed clerical functions and supported client services during lab operations.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Maintained patient comfort and safety throughout the phlebotomy process.
Phlebotomist Technician
Atruim Medical Center
Rome
02.2016 - 06.2018
- Offered exceptional service by effectively answering customer questions.
- Utilized hospital database to oversee and log patient information including lab outcomes, sensitivities, and health indicators.
- Collected and prepared laboratory specimens for analysis.
- Ensured smooth operation by performing necessary administrative tasks promptly.
Education
Some College (No Degree) - Certified Clinical Medical Assistant
National Healthcare Association
Atlanta, GA02-2025
Certified Patient Care Technician -
National Health Career Association
Cartersville01.2019
Certified Medical Billing and Coding -
Georgia Northwestern Technical College
Rome09.2015
Registered Phlebotomy Technician -
American Medical Technologists
Atlanta05.2009
Certified Phlebotomy Certification -
Georgia Northwestern Technical College
Rome06.2007
Business Management Degree -
Georgia Northwestern Technical College
Rome01.2001
Skills
- Self-motivation
- Conflict Resolution
- Ability to Multitask
- Attention to Detail
- Highly Organized
- Active Listening
- Hard Working
- Flexibility and Adaptability
- Adaptability
- Interpersonal Skills
- Leadership and Teamwork
- Microsoft Office
- Creativity
- Decision Making
- Fast Learner
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Effective Time Management
- Computer Skills
- Customer Service
- Detail Oriented
- Health screenings
- Indirect/ Direct patient care
- Onboarding training
- Records management
- Social interaction
- Care plan adherence
- Phlebotomy techniques
- Medical coding
- Patient care
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Strong ethics
- Medication management
- Electrocardiography (EKG)
- Appointment reminders
Accomplishments
President list while attending GNTC with 4.0 GPA
Certification
- CCMA
- Medical and Billing
- Registered Phlebotomy Tech
- CPCT
- CNA
References
References available upon request.
Timeline
Caregiver Supervisor
Deegan HomeCare
06.2024 - Current
Patient Care Specialist
Atruim Medical Center
05.2023 - 01.2025
Senior Medical Screener/Phlebotomist
CSL Plasma
08.2020 - 07.2023
Phlebotomist II
Atruim Medical Center
01.2018 - 09.2018
Phlebotomist Technician
Atruim Medical Center
02.2016 - 06.2018
Some College (No Degree) - Certified Clinical Medical Assistant
National Healthcare Association
Certified Patient Care Technician -
National Health Career Association
Certified Medical Billing and Coding -
Georgia Northwestern Technical College
Registered Phlebotomy Technician -
American Medical Technologists
Certified Phlebotomy Certification -
Georgia Northwestern Technical College
Business Management Degree -
Georgia Northwestern Technical College
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