Tammy Humble

• Development and implementation of Policy and Procedures
• Coordination and execution of company meetings and trainings
• Complete build and rollout of new EHR system
• Overall daily support of administration and clinicians

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.

• Overseeing daily operations of 3 clinical offices
• Managerial support for staff, providers, and NPs.
• Hiring manager, maintaining client accounts in EHR system, scheduling, accounts payable, Billing and coding, insurance verification
• Developed and implemented office policies and procedures.
• Provided training to new hires on office policies and procedures.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

• Member of the Corporate Team: as a Case Manager, I ran two separate clinics Increasing the productivity, stats, and financials of those clinics to all-time highs
• Became Supervisor and Coordinator in less than 8 months. Become the first CM in the history of the company to turn the CMCS position into a full- time job, after only 4 short months
• Created the official CM Training Manual and checklist, official strategy guides for improving productivity and growth, and assisted in writing and restructuring numerous protocols within the company's Policy and Procedures Manual
• Lead, inspire, train, support, and supervise the company's 20 clinics, 44 case managers, and 20 doctors in a number of vital capacities
• Hosting weekly Case Manager meetings to go over a wide range of topics within the company
• Responsible for all Interviewing, hiring, and training of new Case Managers
• Present for all new clinic openings: Equipment and utility set up, office set up, training and problem solving

• Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
• Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.

• Handling the logistics of managing a retail store by Scheduling, Receiving and shipping inventory
• Floor plan schematics and product placement, Executing quarterly inventories
• Maintaining detailed loss logs, Face-to-face employee reviews with typed submissions to corporate
• Customer Service / Continued plans of action for overall improvement of customer satisfaction
• Organizing and leading monthly store meetings
• Employee relations and conflict resolution
• Maintained records of inventory, sales, and personnel activity, developed and managed annual budget for the store.
• Conducted regular meetings with employees to discuss current operational issues and successes
• Organized promotional activities to increase customer traffic in the store.

• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
• Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.