Tammy Jackson
Conyers,GA
Summary
Experienced with overseeing patient access operations to ensure seamless and efficient processes. Utilizes strong leadership abilities to guide teams in delivering top-tier patient service. Track record of implementing effective workflow solutions and maintaining high levels of patient satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Grady Health System
Atlanta, GA
04.2018 - Current
- Supervise and lead the patient access team, including patient registration, insurance verification, and financial counseling.
- Train, mentor, and evaluate staff performance, providing feedback and support to enhance job performance.
- Schedule staff shifts and ensure adequate coverage to meet departmental needs.
- Conducts audits and participates in the development of goals to maintain optimum efficiency.
- Implements and administers quality control/assurance processes and procedures.
- Resolve complex registration issues, addressing any discrepancies or issues related to patient information.
- Monitor and enforce compliance with regulatory requirements, hospital policies, and industry best practices.
- Ensure that all patient access processes are performed with a high degree of accuracy and confidentiality.
- Prepare and analyze reports on patient access metrics, such as registration times, insurance verification rates, and denial rates.
- Work closely with other departments such as clinical, billing, and financial services to streamline processes and improve the overall patient experience.
- Participate in cross-departmental meetings to ensure effective communication and alignment of goals.
- Lead staff training on denial prevention, reimbursement practices, and Epic workflows.
- Resolve claim edits and coordinate with billing teams to ensure timely submission and reimbursement.
- Serve as department liaison with clinical leadership, IT to resolve account and process issues.
Lease Billing Associate II
Ryder
Alpharetta, GA
06.2014 - 10.2024
- Manages departmental day-to-day work processes and results to established service levels.
- Functions as the team lead, providing guidance and support to include quality control and performance audits within the team.
- Develops and maintains desk procedures and internal control documentation.
- Recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes.
- Interacts with field management and locations to ensures that work is performed consistently and timely within company policies and procedures.
- Bill charges, process credits, corrections and cancellations.
- New hire training and development.
- Monitors team metrics and daily reporting.
- Performs month end accounting and finance close duties including contractual billing reconciliations for revenue versus expense and accrued revenue.
- Conducts research and compiles data in order to prepare customized reports to provide trends and outliers to Senior Leadership.
- Participating in monthly and quarterly audits resolving errors in billing operations and other related problems.
Lead Financial Counselor/Benefit Coordinator
Atlanta Medical Center
Atlanta, GA
04.2000 - 07.2013
- Assists leadership with the review and documentation of employee work effort on account work and provides feedback to staff.
- Assists leadership with the compilation and analysis of various monthly reports.
- Month End data, aging, trending, cancellations, inventory reconciliations, facility census review.
- Interacts with various levels of facility administration to communicate various departmental needs, acts as a liaison when attending or leading facility meetings.
- Provided facility cross-coverage, training, screening patients for government program eligibility.
- Electronic insurance billing Third party collections Trains and mentors new hires on policies and procedures of the department, facility protocol, and various operating systems.
- Interview patients/family members to determine linkage to appropriate governmental programs. Maintains knowledge of community services and resources available to patients.
- Performs Medicaid eligibility follow-up on government linked accounts.
- Conducts field visits to patient homes and governmental offices.
Education
BSB - Business Management
University of Phoenix
Phoenix, AZSkills
- Effective problem solving
- Revenue cycle management
- Multitasking and organization
- Conflict resolution
- Quality assurance
- Regulatory compliance
Certification
- CRCR- Certified Revenue Cycle Representative
- Green Belt - Lean Six Sigma
- PMP - Project Management
Timeline
Patient Access Supervisor
Grady Health System
04.2018 - Current
Lease Billing Associate II
Ryder
06.2014 - 10.2024
Lead Financial Counselor/Benefit Coordinator
Atlanta Medical Center
04.2000 - 07.2013
BSB - Business Management
University of Phoenix