Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Lummus

Acworth

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Billing Specialist

Summit Insurance
Loveland
05.2025 - 04.2026
  • Processed billing inquiries from clients and resolved discrepancies efficiently.
  • Communicated with clients regarding payment options and account status updates.
  • Educated clients on policy details and billing procedures during interactions.

Customer Service Representative

Scott Todd Allstate
North Myrtle Beach
02.2024 - 03.2025
  • Assisted customers with policy inquiries and claims processing.
  • Managed incoming calls and provided timely responses to customer concerns.
  • Documented customer interactions using company CRM software for follow-up.

Customer Service Representative

Insurance Marketing Group LLC
Marietta
01.2003 - 11.2012
  • Educated clients on insurance products and services offered by the agency.
  • Handled billing questions and facilitated payment arrangements for clients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Certificate of Technical Studies - Business Administration And Management

Chattahooche Technical
Marietta, GA
01.2000 - 05.2002

Skills

  • Attention to detail
  • Time management
  • Client education
  • Billing best practices
  • Billing dispute resolution
  • Google Reviews
  • Customer service
  • Decision-making
  • Client relationship management

Certification

  • Property and Casualty Insurance License

Timeline

Billing Specialist

Summit Insurance
05.2025 - 04.2026

Customer Service Representative

Scott Todd Allstate
02.2024 - 03.2025

Customer Service Representative

Insurance Marketing Group LLC
01.2003 - 11.2012

Certificate of Technical Studies - Business Administration And Management

Chattahooche Technical
01.2000 - 05.2002
Tammy Lummus