Tamara Stockman
Canton
Summary
Accomplished Sr Supply Chain Specialist with a proven track record at Kids II LLC, enhancing supply chain efficiency and customer satisfaction. Expert in Lean principles and SAP, with a knack for fostering cross-functional collaboration and innovative problem-solving. Achieved significant operational cost reductions and improved inventory accuracy, demonstrating exceptional analytical and leadership skills.
Overview
27
27
years of professional experience
Work History
Sr Supply Chain Speciist
Kids II LLC
06.2021 - 06.2024
- Maintained high levels of accuracy in managing purchase orders, shipment of orders and documentation.
- Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.
- Streamlined customer shipping and receiving requirements to reduce errors and improve customer satisfaction as well as reduce chargebacks
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
Account Services Team Lead
Kids II LLC
07.2016 - 06.2021
- Consistently met or exceeded departmental performance metrics by setting achievable yet challenging goals for the team and providing ongoing support and encouragement throughout each project.
- Achieved faster response times to service requests through the implementation of efficient communication channels and processes.
- Improved customer satisfaction by efficiently resolving service issues and addressing concerns.
- Increased customer retention rates by consistently delivering exceptional service experiences, resulting in repeat business and reduction of chargebacks.
- Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
- Mentored team members to develop their skills and expertise in various aspects of service delivery, resulting in a more versatile and well-rounded workforce.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Account Services Coordinator
Kids II LLC
10.2006 - 07.2016
- Managed multiple accounts simultaneously, prioritizing tasks for optimal results.
- Processed orders according to individual customer requirements.
- Submitted for routing of orders via customer websites.
- Maintained accurate and up-to-date records of client interactions, ensuring proper documentation and reporting.
- Created shipping documents (Bills of Lading, Manifest) for 6 different 3rd party logistics.
- Issued work orders for customer special requirements
- Inventory comparisons and updates as needed
- Conducted regular reviews of client accounts, identifying opportunities for improvement or growth.
- Collaborated with cross-functional teams to ensure seamless delivery of account services.
Order Processing Clerk
Kids II LLC
10.2005 - 10.2006
- Reduced order discrepancies by maintaining up-to-date knowledge of inventory levels and product availability.
- Facilitated interdepartmental communication to resolve order-related issues quickly, resulting in smooth operations across the organization.
- Expedited urgent orders through close coordination with shipping carriers, ensuring prompt delivery for time-sensitive requests.
- Streamlined order processing time with efficient data entry and accurate documentation of customer orders.
- Collaborated with warehouse staff to ensure timely shipment of orders, resulting in improved delivery times.
- Updated company tracking system with latest information.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Returns / Distribution Associate
Evenflo Company
02.1997 - 08.2003
- Received loads, checked merchandise and tagged with warehouse IDs.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Inspected merchandise for damage and discrepancies with documentation.
- Streamlined loading process for outbound shipments while adhering to weight restrictions and load balance specifications set forth by carriers or regulatory agencies.
- Prepared donation boxes, pallets and crates for outgoing shipments.
- Documented inventory movements in WMS using handheld scanners.
- Optimized space utilization within the warehouse through strategic organization of products and materials.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Facilitated smooth transitions during peak seasons with efficient allocation of resources and personnel adjustments.
- Collaborated with team members to meet daily production goals and deadlines.
- Supported successful audits through meticulous record-keeping and inventory management.
- Increased accuracy of inventory tracking with adoption of RFID technology.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
No Degree - Certified Manufacturing Specialist
Appalachian Technical College
Jasper, GACertified Customer Service Specialist
Appalachian Technical College
Jasper, GACertified Internal ISO Auditor
Evenflo
Canton, GACertified Fork Lift And Turret Truck Operator
Pickens Technical College
Jasper, GALean Six Sigma Green Belt Certification
Six Sigma Global Insitute
Boston, MA05-2021
GED -
Highland Park Christian Academy
Topeka, KS05-1980
Skills
- Controlling inventory
- Lean principles
- WMS, Pointman and SAP experience
- Inventory tracking
- Compliance management
- Global order fulfillment
- Value stream mapping
- Six sigma methodology
- Six sigma methodologies
Timeline
Sr Supply Chain Speciist
Kids II LLC
06.2021 - 06.2024
Account Services Team Lead
Kids II LLC
07.2016 - 06.2021
Account Services Coordinator
Kids II LLC
10.2006 - 07.2016
Order Processing Clerk
Kids II LLC
10.2005 - 10.2006
Returns / Distribution Associate
Evenflo Company
02.1997 - 08.2003
No Degree - Certified Manufacturing Specialist
Appalachian Technical College
Certified Customer Service Specialist
Appalachian Technical College
Certified Internal ISO Auditor
Evenflo
Certified Fork Lift And Turret Truck Operator
Pickens Technical College
Lean Six Sigma Green Belt Certification
Six Sigma Global Insitute
GED -
Highland Park Christian Academy
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