Tamra Flagg

Fostered strong client relationships by consistently achieving high work standards.

• Managed relationships with vendors for canteen services and various suppliers.
• Ensured compliance with service standards during global and local shipping processes.
• Led initiatives to foster more effective problem-solving strategies within the team.
• Managed team coordination efforts to ensure smooth execution of tasks.
• Engage in cross-training by adhering to client SOPs.

Improved mail and shipping processes ensured timely and accurate deliveries, leading to better efficiency and customer satisfaction.

• Directed team management efforts, including the recruitment and hiring process, oversaw schedule planning, conducted performance reviews, and facilitated constructive feedback.
• Managed international and domestic shipping for smooth delivery.
• Facilitated communication between technical and facilities teams for optimal functionality.
• Reported important data, giving a clear picture of business and client accounts for decision-making.
• Streamlined routing systems by developing accurate processing protocols, also drafted and revised mail procedures to enhance operational efficiency.

Refined operational workflows to support seamless record management.

• Executed payment and credit transactions while ensuring precision through collaboration with finance manager.
• Authored comprehensive service requests forms to streamline internal workflows.
• Conducted regular reviews of existing documents to ensure they remain up to date with current industry regulations.

Boosted customer experience by delivering exceptional service and addressing banking needs effectively.

• Managed operations of member services team with emphasis on proficiency building and secure transactions.
• Provided leadership by motivating team members to achieve departmental goals.
• Performed ATM reconciliations to ensure operational consistency.
• Established new accounts to expand the customer base.
• Conducted financial analysis of members' accounts to identify opportunities for additional services or products.