Tamra Mance
McDonough
Summary
Customer-focused professional with a strong background in service delivery and problem resolution. Proactively addresses challenges in fast-paced environments, driving team performance and customer satisfaction. Recognized for adaptability and creativity that align with organizational objectives.
Overview
10
10
years of professional experience
Work History
Driver
Lyft And Uber
McDonough, GA
04.2024 - Current
- Completed safe passenger pickups and drop-offs using Lyft and Uber navigation tools.
- Monitored ride requests, accepting trips promptly through mobile driver apps.
- Provided courteous service while assisting passengers with routing and destination changes.
- Maintained clean, road-ready vehicle through routine inspections and interior upkeep.
- Followed traffic laws and platform safety guidelines during daily driving routes.
- Managed efficient route planning to reduce delays and improve trip completion flow.
Shipping and Receiving Clerk
Amazon
Union City, GA
10.2021 - Current
- Received incoming shipments, verified packing lists, and matched inventory against purchase orders
- Scanned barcodes with RF devices to update inventory records and shipment status
- Inspected packages for damage, reporting discrepancies and routing issues for resolution
- Loaded and unloaded trailers using pallet jacks, maintaining safe dock operations
Small Package Sorter
UPS
Grand Rapids, MI
10.2020 - 10.2021
- Scanned labels and verified shipment information to maintain sorting accuracy and package integrity.
- Sorted small packages by destination codes, routing parcels accurately through conveyor systems.
- Monitored conveyor flow, removed jams, and kept packages moving safely through processing areas.
- Loaded and unloaded parcels from trailers while following lifting techniques and safety procedures.
Site Coordinator
Baxter Community Center
Grand Rapids
09.2016 - 10.2020
- Coordinated daily site operations, aligning schedules, room assignments, and program logistics for smooth service delivery.
- Managed front-line communication with staff, participants, and community partners, ensuring timely issue resolution.
- Oversaw volunteer coordination, including onboarding, scheduling, and task assignment for community events and programs.
- Monitored facility readiness, reporting maintenance needs and confirming safe, accessible spaces for activities.
Education
High School Diploma -
Northern High School
Flint, MI06-2000
Professional Medical Coder - Medical Technology
West Michigan Center For Art And Technology
Grand Rapids, MI06-2016
Skills
- Valid Driver's license
- License verification
- Safe driving practices
- Safe driving history
- Navigation tools
- Route optimization
- Defensive driving techniques
- Weather adaptability
Timeline
Driver
Lyft And Uber
04.2024 - Current
Shipping and Receiving Clerk
Amazon
10.2021 - Current
Small Package Sorter
UPS
10.2020 - 10.2021
Site Coordinator
Baxter Community Center
09.2016 - 10.2020
Professional Medical Coder - Medical Technology
West Michigan Center For Art And Technology
High School Diploma -
Northern High School
Section name
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