Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamyra Head

Ellenwood

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Metro One Loss Prevention Services
07.2023 - 06.2024
  • Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
  • Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
  • Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
  • Ensured compliance with all relevant safety regulations and organizational policies by conducting regular inspections of facilities and equipment.

Medical Screener

AMDA Biometrics
01.2021 - 07.2023
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
  • Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.

Customer Service Representative

Turbo Tax
06.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.

Customer Service Representative

Chime Solutions
01.2016 - 08.2019
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.

Education

Criminal Justice

Atlanta Metropolitan State College
Atlanta, GA
05.2014

High School Diploma -

Jonesboro High School
Jonesboro, GA
05.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem-solving skills
  • Call center operations
  • Payment processing

Timeline

Shift Supervisor

Metro One Loss Prevention Services
07.2023 - 06.2024

Medical Screener

AMDA Biometrics
01.2021 - 07.2023

Customer Service Representative

Turbo Tax
06.2019 - 01.2021

Customer Service Representative

Chime Solutions
01.2016 - 08.2019

Criminal Justice

Atlanta Metropolitan State College

High School Diploma -

Jonesboro High School

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Tamyra Head