Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tandi Hanford

Morrow

Summary

Dynamic professional with a background in law enforcement and customer service, notably at Capstone Logistics LLC. Proven ability to enhance customer satisfaction through timely deliveries and effective conflict de-escalation. Skilled in safety regulations and teamwork, consistently ensuring a secure environment while maintaining high standards of service.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Capstone Logistics LLC.
10.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Correctional Officer

Fayette County Sheriff's Office
07.2021 - 05.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Auto Detailer

DriverTime
06.2021 - 08.2021
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Correctional Officer

Clayton County Sheriff's Office
12.2020 - 05.2021
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Interviewed inmates to obtain information and assess needs.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Education

No Degree - Criminal Justice

Palm Beach State College
Lake Worth, FL

Penn Foster Career School
Scranton, PA
05-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Office administration
  • Microsoft office
  • Scheduling appointments
  • Work prioritization
  • Conflict de-escalation
  • Integrity and ethics
  • Firearms proficiency
  • Public safety management
  • Computer proficiency

Timeline

Delivery Driver

Capstone Logistics LLC.
10.2024 - Current

Correctional Officer

Fayette County Sheriff's Office
07.2021 - 05.2024

Auto Detailer

DriverTime
06.2021 - 08.2021

Correctional Officer

Clayton County Sheriff's Office
12.2020 - 05.2021

No Degree - Criminal Justice

Palm Beach State College

Penn Foster Career School

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Tandi Hanford