Tanesha Hill
McDonough
Summary
Customer service professional with a proven record of enhancing customer satisfaction by 20% at Assurance. Expertise in CRM systems and effective communication leads to successful issue resolution and sales strategy execution. Demonstrated leadership in medication administration and patient care ensures compliance and service quality in high-pressure environments. Results-oriented with a focus on productivity, conflict resolution, and customer relationship management to drive sales growth.
Overview
17
17
years of professional experience
Work History
CSR, Sales
Foundever
McDonough
08.2024 - Current
- Managed customer inquiries across various channels, ensuring timely responses and resolutions.
- Collaborated with team members to enhance sales strategies and improve service delivery.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Conducted follow-up calls to ensure customer satisfaction and address any concerns promptly.
- Resolved product-related issues by coordinating with relevant departments for quick solutions.
- Assisted customers in product selection and guided them through the purchasing process.
Customer service representative
Assurance
Georgia
01.2023 - 02.2024
- Enhanced customer satisfaction by 20% by streamlining service protocols at Assurance.
- Led a customer service team to achieve top-tier performance metrics within the industry.
- Partnered with product teams to communicate customer feedback, driving significant product improvements.
- Eager to learn and excel in fast-paced environments, always aiming to exceed customer expectations.
- Resolved 500+ customer issues, directly contributing to a 15% increase in customer loyalty at Assurance.
- Boosted team's efficiency, reducing customer call wait time by 30% at Assurance.
Business Associate
CarMax
Stockbridge
04.2022 - 11.2023
- Managed front desk operations at CarMax, ensuring smooth workflow
- Handled cash register operations, maintaining accuracy and integrity
- Processed DMV paperwork, ensuring compliance with regulations
- Provided exceptional customer service, enhancing customer satisfaction rates
- Boosted customer satisfaction by streamlining DMV paperwork and contract signing processes.
- Managed front desk operations with precision, ensuring accurate filing and record-keeping.
- Implemented a new organization system for customer service inquiries, enhancing response times.
- Optimized cash register efficiency through meticulous transaction analysis, improving checkout flow.
- Fostered a team-oriented environment, assisting colleagues in customer service delivery for heightened satisfaction.
- Elevated customer satisfaction by refining DMV and contract processes at CarMax.
Delivery Driver
Amazon DSP
Union City
03.2021 - 09.2022
- Organize and deliver merchandise in an effective and timely manner.
- Exhibit safe driving skills at all times.
- Display excellent customer service.
- Efficiently managed deliveries, ensuring timely merchandise drop-off and exemplary customer service, maintaining safety.
- Prioritized accuracy and safety in navigation and delivery, leading to consistent customer satisfaction and zero incidents.
- Passionately enhanced delivery processes for better efficiency, always aiming for the highest customer service standards.
- Adopted innovative delivery solutions to meet customer needs, setting new standards for timeliness and service quality.
- Fostered a culture of safety and customer-first attitude, contributing to team's high morale and superior service delivery.
- Streamlined delivery routes for 20% faster drop-offs, ensuring customer satisfaction.
Certified Medication Aide/ cosmetologist
Magnolia Creek Nursing and Rehabilitation
Winston-Salem
08.2018 - 01.2020
- Lead medication aide on memory care unit. Responsible for working closely with patients family's md, pt, psych etc while managing and distributing residents medication in a timely and accurate manner.
- Ensuring that patient care services, documentation, and activities are carried out by staff according to state rules and regulations.
- Efficiently led medication distribution, ensuring timely care and strict adherence to state regulations.
- Streamlined patient medication processes, improving accuracy and patient family collaboration.
- Maintained meticulous records, surpassing state compliance and enhancing patient safety.
- Fostered strong relationships with healthcare teams to optimize patient care on the memory unit.
- Introduced new medication management techniques, elevating care standards and efficiency.
- Elevated patient care by introducing innovative medication management techniques.
Receptionist/Stylist
SmartStyles Franchise
Winston-Salem
08.2014 - 01.2019
- Assist clients with scheduling appointments.
- Complete consultations with clients.
- Complete the service selected.
- Refer/sale clients other products and services needed to maintain the upkeep of their service.
- Elevated client satisfaction by offering personalized styling advice, leading to repeat business.
- Managed inventory, ensuring all styling tools and products were readily available for each service.
- Thrived in fast-paced environment, consistently completing appointments on schedule.
- Introduced new product lines to clients, significantly increasing sales and client retention.
- Mentored new staff, enhancing team skills and improving overall service quality.
- Boosted sales by introducing new product lines, leading to higher client retention.
Receptionist/Stylist
Ooh La La Salon
Winston-Salem
08.2014 - 01.2019
- Assist clients with scheduling appointments.
- Complete consultations with clients.
- Complete the service selected.
- Refer/sale clients other products and services needed to maintain the upkeep of their service.
- Elevated client satisfaction by seamlessly managing appointments and providing top-tier hair care.
- Ensured precision in client consultations, matching services perfectly to their needs.
- Boosted salon revenue through expert recommendations of maintenance products.
- Transformed client experiences by introducing innovative styling techniques.
- Passionately delivered exceptional service, making every client visit memorable.
- Drove salon's success, enhancing client retention by personalizing hair care solutions.
Med Tech Supervisor
Salem Terrace Assisted Living
Winston-Salem
08.2013 - 11.2015
- Lead medication aide on memory care unit. Responsible for working closely with patients family's md, pt etc while managing and distributing residents medication in a timely and accurate manner.
- Ensuring that patient care services, documentation, and activities are carried out by staff according to state rules and regulations.
- Spearheaded a team to enhance medication accuracy, elevating patient safety and care.
- Oversaw medication management, ensuring strict adherence to state regulations.
- Partnered with healthcare professionals to optimize patient care on the memory unit.
- Passionately led a team, improving medication distribution efficiency and accuracy.
- Managed meticulous medication records, upholding highest standards of patient care.
- Implemented a medication tracking system, enhancing patient safety and care.
Medical Technician / Supervisor
Reynolds House
Salem
11.2008 - 07.2009
- Successfully ensure residents received the state law required amount of activities.
- Assisted the elderly and mentally challenge with their daily activities.
- Investigated and implemented new ideas that elevated the residents quality of life.
- Led initiatives to enhance resident care, significantly improving quality of life.
- Pioneered activity programs meeting state laws, boosting resident satisfaction.
- Monitored and adjusted care plans, ensuring legal and personal needs are met.
- Provided compassionate assistance to residents, fostering a positive environment.
- Implemented new care strategies that enriched resident experiences and well-being.
- Boosted resident satisfaction by pioneering state-law-compliant activity programs.
Education
Bachelor - psychology
Clayton State University
Georgia09.2025
High School Diploma -
Parkland High School
Winston Salem, NC05.2004
Skills
- Front desk operations
- DMV paperwork processing
- Telephone communication
- Customer service excellence
- Safe driving proficiency
- Medication administration leadership
- Patient care expertise
- Cash register handling
- Contract signing
- Merchandise organization and delivery
- Appointment scheduling
- Manufacturing processes
- Hand tool usage
- Meal preparation skills
- Customer satisfaction focus
- Detail orientation
- OSHA compliance training
- CPR certification
- Alzheimer's care provision
- Caregiving support
- Documentation management
- Shift supervision
- Sales strategies
- Dealership familiarity
- Certified nursing assistant (CNA)
- Social media marketing tactics
- Inventory control management
- Negotiation techniques
- Communication and leadership skills
- Elderly assistance experience
Accomplishments
- received 2 customer service rewards recognized by management
- Featured in Voyage ATL Magazine ,highlighted for my accomplishments in the beauty industry
Timeline
CSR, Sales
Foundever
08.2024 - Current
Customer service representative
Assurance
01.2023 - 02.2024
Business Associate
CarMax
04.2022 - 11.2023
Delivery Driver
Amazon DSP
03.2021 - 09.2022
Certified Medication Aide/ cosmetologist
Magnolia Creek Nursing and Rehabilitation
08.2018 - 01.2020
Receptionist/Stylist
SmartStyles Franchise
08.2014 - 01.2019
Receptionist/Stylist
Ooh La La Salon
08.2014 - 01.2019
Med Tech Supervisor
Salem Terrace Assisted Living
08.2013 - 11.2015
Medical Technician / Supervisor
Reynolds House
11.2008 - 07.2009
Bachelor - psychology
Clayton State University
High School Diploma -
Parkland High School
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