Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanesha Richard

Atlanta,GA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist

Georgia Real Estate Commission Office
07.2025 - Current
  • Managed front desk operations, ensuring seamless visitor experiences and efficient call handling.
  • Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
  • Cultivated positive relationships with clients through exceptional customer service interactions.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept reception area clean and neat to give visitors positive first impression.

Lead Server

IHOP Restaurants LLC
05.2025 - 07.2025
  • Delivered exceptional customer service in high-volume dining environments.
  • Managed multiple tables, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to facilitate smooth communication and expedite orders.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Patient Access Scheduler

Men's Health Foundation Clinic
04.2024 - 04.2025
  • Scheduled 60+ patients for three Primary Care medical offices, taking into consideration of patients location, facility capabilities and type of procedure.
  • Answered a high volume of phone calls, triaged nurse calls and directed calls to the appropriate nurse or case management staff.
  • Accurately entered new patients information in the EMR system and rescheduled, cancelled or modified appointments.
  • Obtained and verified insurance eligibility and demonstrated understanding of contracted health plans.

Data Entry Specialist

Secretary of State Office
03.2020 - 01.2024
  • Processed 20 + intake documents in eCORPS software for new and existing LLC/LLP/LP/GP business corporations.
  • Processed Business Formation, Annual Registration, Amended Annual Registration, Business Amendment, Conversion, Mergers, Reinstatement, Termination, Resignation of Agent, Name Reservation, Change of Address of Registered Agent, NAICS Code Update, Trademark or Service Mark Assignment, Service of Process, Primary Email Address Change and more.
  • Create, scan and mail deficiency letters as necessary for documents or payments not accepted with the Secretary of State office.
  • Verified accuracy of end of day payment batches.

Provider Operation Coordinator

UCLA Health Professional Billing Office
09.2016 - 01.2020
  • Researched and resolved 30-50 incomplete or rejected claims on a daily basis.
  • Evaluating vendors, place of service and providers existing in Care Connect compared to incoming claims
  • Accessing NPI and Provider inquiry sites to validate information in Care Connect.
  • Manual updated provider demographics, network affiliation.
  • Submit system maintenance migration requests to the appropriate IT department to ensure migration of updated provider information into the system production environment.

Education

Vocational Certificate - Medical Administration Office Management

Everest Career College
Gardena, CA

High School Diploma -

Dominguez High School
Compton, CA

Skills

  • Organization skills
  • Time management
  • Greeting and seating clients
  • Professional and polished presentation
  • Attention to detail
  • Administrative support
  • Mail handling
  • Document management
  • Office management
  • Team collaboration
  • Meeting preparation
  • Phone etiquette

Certification

Medical Administrative Management

Timeline

Receptionist

Georgia Real Estate Commission Office
07.2025 - Current

Lead Server

IHOP Restaurants LLC
05.2025 - 07.2025

Patient Access Scheduler

Men's Health Foundation Clinic
04.2024 - 04.2025

Data Entry Specialist

Secretary of State Office
03.2020 - 01.2024

Provider Operation Coordinator

UCLA Health Professional Billing Office
09.2016 - 01.2020

Vocational Certificate - Medical Administration Office Management

Everest Career College

High School Diploma -

Dominguez High School

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Tanesha Richard