Tanesha Watson-Smith
Gainesville
Summary
Dynamic hospitality professional with a proven track record in hospitality, excelling in customer service and training. Recognized for exceptional attention to detail and effective communication, I have successfully mentored teams to enhance service standards and operational efficiency, ensuring a welcoming environment while prioritizing guest satisfaction.
Overview
18
18
years of professional experience
Work History
Supervisor
Superior Hospitality
Baton Rouge
07.2024 - 06.2025
- Supervised daily operations in high-volume hospitality environment.
- Trained and mentored new staff on service standards.
- Coordinated schedules to ensure optimal staffing levels.
Room Attendant
Superior Hospitality
Baton Rouge
08.2023 - 06.2024
- Responded to guest requests for assistance, toiletries, and personal care items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Consistently praised by management for quality, attention to detail and exemplary customer service delivery.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Caregiver
Home Health Services
Baton Rouge
01.2018 - 01.2022
- Administered prescribed medications and monitored patient health conditions.
- Provided companionship and emotional support to enhance client well-being.
- Supported bathing, dressing and personal care needs.
Supervisor
Perdido Keys Resort
Pensacola
08.2016 - 08.2017
- Trained newly hired employees on operating equipment and safety, and developed a training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
Security Guard
Petrojam LTD
Kingston
09.2007 - 07.2016
- Responded to alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests/customers professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access to customers
Education
Diploma - Science And Agriculture
Tacius Golding High
Jamaica Skills
- Customer service
- Attention to detail
- Effective communication
- Training and mentoring
- Teamwork and collaboration
- Time management
References
References available upon request.
Timeline
Supervisor
Superior Hospitality
07.2024 - 06.2025
Room Attendant
Superior Hospitality
08.2023 - 06.2024
Caregiver
Home Health Services
01.2018 - 01.2022
Supervisor
Perdido Keys Resort
08.2016 - 08.2017
Security Guard
Petrojam LTD
09.2007 - 07.2016
Diploma - Science And Agriculture
Tacius Golding High
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