Tangie Shipman
Hampton
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Cabin Lead
Delta Air Lines
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
General Manager of Food Service
Pizza Hut
03.2021 - 05.2023
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
Security Supervisor
Securitas Security Services USA
03.2018 - 04.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Lead Customer Service Agent
Air Serv
01.2011 - 04.2018
- Developed comprehensive knowledge of products and services, enabling swift problem-solving for customers.
- Optimized workflow processes, ensuring timely completion of assigned tasks while maintaining high-quality standards in service delivery.
- Maintained up-to-date knowledge on industry trends and competitor offerings to stay ahead in an increasingly competitive market landscape.
- Contributed to business growth by upselling relevant products and services based on customer needs analysis.
- Led a team of customer service agents to achieve top-level performance metrics in key areas such as response time, resolution rate, and customer satisfaction scores.
Education
Required Classes
Cornerstone Christian Academy
Townsend GA05-1994
No Degree - Business Management
Chattahoochee Technical College
Marietta, GA06-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
Timeline
Cabin Lead
Delta Air Lines
05.2023 - Current
General Manager of Food Service
Pizza Hut
03.2021 - 05.2023
Security Supervisor
Securitas Security Services USA
03.2018 - 04.2021
Lead Customer Service Agent
Air Serv
01.2011 - 04.2018
Required Classes
Cornerstone Christian Academy
No Degree - Business Management
Chattahoochee Technical College
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