Amanda Simmons
Grovetown,GA
Summary
Dedicated and client-focused Commercial Insurance Account Manager with over 11 years of experience in client relations, policy management, and marketing within the insurance industry. Proven ability to build strong client relationships and drive retention while supporting producers with precision and professionalism. Recognized for professional appearance, exceptional communication and multitasking skills, consistently delivering results in fast-paced environments. Eager to leverage extensive industry knowledge and a commitment to excellence in a new role that fosters growth and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Marsh McLennan Agency LLC
01.2024 - Current
- Manage a portfolio of commercial insurance clients, ensuring all policy renewals, certificates, and endorsements are completed accurately and timely.
- Provide high-level client service, resolving coverage questions and assisting with claims and policy changes.
- Partner with producers and underwriters to design marketing strategies and obtain competitive quotes, supporting optimal client solutions.
- Maintain strong relationships with clients, achieving a consistent record of client retention and satisfaction.
- Organize and prioritize workflows to manage multiple accounts and deadlines effectively.
- Prepare professional correspondence, proposals, and presentations for executive and client meetings.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Executed cold calls, marketing initiatives and networking to drive sales.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
Commercial Lines Assistant Account Manager
Marsh McLennan Agency LLC
10.2023 - 08.2024
- Assisted Senior Account Manager with process of endorsements, certificates of insurance, and other related tasks.
- Assisted with the preparation of renewal submissions for policy renewals.
- Delivered prompt support for coverage and billing inquiries, improving client satisfaction.
- Engaged with customers to assess needs, develop customized solutions, and successfully close deals.
- Increased client renewal retention by developing a proactive communication process.
- Completed a BI Certification in the fall of 2024.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Personal Lines Account Manager
Relation Insurance Agency
04.2022 - 09.2023
- Served as the primary point of contact for personal lines clients (homeowners, auto, renters, umbrella, etc.).
- Identify cross-selling and upselling opportunities to meet client needs.
- Managed a personal auto insurance book of business including renewals, endorsements, and cancellations, ensuring accuracy and compliance.
- Contributed to agency sales objectives through proactive customer service and effective client retention strategies.
- Responded to client questions and concerns across multiple channels via phone, email, and in-person, enhancing client satisfaction and retention.
- Manage billing, invoicing, and premium collection for personal lines account.
- Reconcile accounts receivable and ensure timely posting of payments.
- Generate financial reports to support account management and agency operations.
Associate Agent
The Wills Agency LLC
09.2014 - 04.2022
- Supported new business and renewal process for personal and commercial lines.
- Supported sales initiatives by preparing quotes and follow up communications from start to finish.
- Prospected potential clients through inbound and outbound reach.
- Built rapport with clients to support retention and long term relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Education
Bachelor of Science - Biology
Newberry College
Newberry, SCSkills
- Customer relationship development
- Policy oversight
- Strategies for retaining clients
- Marketing strategy development
- Clear information sharing
- Time Management & Organization
- Executive administrative support
- Skilled in Microsoft Office and CRM software
Certification
Property & Casualty License
Timeline
Commercial Lines Account Manager
Marsh McLennan Agency LLC
01.2024 - Current
Commercial Lines Assistant Account Manager
Marsh McLennan Agency LLC
10.2023 - 08.2024
Personal Lines Account Manager
Relation Insurance Agency
04.2022 - 09.2023
Associate Agent
The Wills Agency LLC
09.2014 - 04.2022
Bachelor of Science - Biology
Newberry College