Tania Burden
Augusta
Summary
Results-driven Patient Administration Specialist with proven expertise in optimizing administrative functions and improving patient flow. Demonstrated ability to enhance communication and organizational processes within healthcare settings. Committed to contributing to a collaborative team dedicated to delivering exceptional patient experiences.
Overview
5
5
years of professional experience
Work History
Patient Administration Specialist
US Army
Augusta
10.2022 - Current
- Managed patient records through electronic health record systems, ensuring compliance with HIPAA regulations.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting necessary documentation.
- Supported billing processes by accurately verifying insurance details and addressing patient inquiries.
- Collaborated with healthcare teams to enhance administrative workflows and improve patient flow.
- Maintained confidentiality of sensitive patient information while processing medical documentation.
- Responded promptly to inquiries regarding bills and insurance coverage issues from patients.
- Organized office supplies to boost team productivity and efficiency.
- Streamlined administrative functions, enhancing overall teamwork and operational performance.
Online Grocery Associate
Walmart
Panama City Beach
04.2021 - 10.2022
- Efficiently processed incoming grocery orders and prepared items for timely delivery.
- Assisted customers with online orders, resolving inquiries and providing accurate information.
- Maintained cleanliness and organization of grocery sections to improve shopping experience.
- Trained new associates on store procedures to guarantee operational consistency.
- Ensured compliance with safety and sanitation standards across all activities.
- Meticulously bagged groceries, separating fragile items and preserving perishables’ temperature.
- Monitored stock levels and placed replenishment orders to avert shortages.
- Cultivated positive relationships with personnel through professionalism and approachability.
Education
Bachelor of Arts - Homeland Security
American Public University
Charles Town, WVSkills
- Patient administration and data management
- Regulatory compliance and HIPAA adherence
- Effective communication
- Customer service excellence
- Team collaboration
- Office organization
- Problem resolution
- Analytical thinking
- Professionalism and ethics
- Stress management
- Administrative support
- Verbal and written communication
- Adaptability and flexibility
Accomplishments
3 army achievement awards for outstanding contribution to the mission. 3 certificate of achievement awards. 1 humanitarian award for working through Hurricane Helene and providing outstanding service to patients. 1 military outstanding volunteer Service medal
Timeline
Patient Administration Specialist
US Army
10.2022 - Current
Online Grocery Associate
Walmart
04.2021 - 10.2022
Bachelor of Arts - Homeland Security
American Public University