Tania Gallegos
Hinesville
Summary
Dynamic General Manager with a proven track record at Baymont Inn & Suit Hotel, excelling in operations management and team building. Enhanced profitability through strategic initiatives and cultivated strong client relationships. Recognized for effective training and coaching, fostering a high-performance culture that drove employee satisfaction and loyalty.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Baymont Inn & Suit Hotel
08.2011 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Insurance Specialist
Walker Insurance Agency
06.2005 - 09.2011
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
Secretary
Executive Luxury Limousine
09.2010 - 08.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Staff training
Certification
- Certified General Manager, Baymont Inn & Suites - November 2024
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
General Manager
Baymont Inn & Suit Hotel
08.2011 - Current
Secretary
Executive Luxury Limousine
09.2010 - 08.2011
Insurance Specialist
Walker Insurance Agency
06.2005 - 09.2011
High School Diploma -
Penn Foster Career School
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