Tania Woodroffe
Lawrenceville
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Reliable Cafe Worker serving customer needs in any environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable. Dependable team member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Doughnut Specialists
Krispy Kreme
08.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Tasked with making special orders for racetrack and DFD, that involved decorating doughnuts.
- Catered to any needs of a cashier/retail and online order
Busser
Masters Golf Tournament
04.2024 - 04.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Server
Gusto
09.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Teacher
Georgia After School Program
11.2022 - 05.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA04.2027
Nursing
Gwinnett Technical College
Lawrenceville, GA04.2027
High School Diploma -
Archer High School
Lawrenceville, GA05.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Parent-Teacher Communication
- Positive Role Model and Mentor
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Cleanliness standards
- Hospitality service expertise
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Cleaning procedures
- Safety awareness
- Listening Skills
- Customer Service
- Telephone Etiquette
Languages
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Busser
Masters Golf Tournament
04.2024 - 04.2024
Server
Gusto
09.2023 - 04.2024
Teacher
Georgia After School Program
11.2022 - 05.2023
Doughnut Specialists
Krispy Kreme
08.2020 - Current
Bachelor of Science - Nursing
Georgia State University
Nursing
Gwinnett Technical College
High School Diploma -
Archer High School
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