Tanisha Adams
Loganville
Summary
Results-driven professional with a solid background in customer service and collections. Improved customer satisfaction and reduced delinquency rates through effective communication and problem-solving. Aiming to leverage skills in a growth-oriented organization to enhance team success and foster strong customer relationships.
Overview
12
12
years of professional experience
Work History
Collections Specialist
Aldridge Pite Haan LLP
Atlanta, GA
01.2017 - Current
- Managed a daily portfolio of 150–200 delinquent accounts, consistently meeting or exceeding monthly recovery targets.
Negotiated payment arrangements, settlements, and hardship plans while maintaining compliance with FDCPA and company policies.
Documented all customer interactions and account updates in CRM systems with 100% accuracy.
Legal Collections Specialist
McCullough Payne and Haan
Atlanta, GA
11.2016 - 01.2017
- Managed a daily portfolio of 150–200 delinquent accounts, consistently meeting or exceeding monthly recovery targets.
Negotiated payment arrangements, settlements, and hardship plans while maintaining compliance with FDCPA and company policies.
Documented all customer interactions and account updates in CRM systems with 100% accuracy.
Compliance Trainer
Nations Recovery Center
Atlanta
05.2014 - 11.2016
- Monitored and evaluated randomly selected calls to assess an associates service level standards.
- Assisted in utilizing reporting tools that tracked performance at a department, team, and individual level to measure quality scoring.
- Advised underperforming associates on enhancing job skills.
Education
High School - ENGLISH COMPOSITION & MATH
Druid Hills High School
Decatur, GA06-1996
Skills
- Credit and collections
- Debt recovery
- Account review
- Skip tracing
- Microsoft Office
- Outbound calling
- Teamwork orientation
- Professionalism and ethics
- Goal-oriented mindset
Timeline
Collections Specialist
Aldridge Pite Haan LLP
01.2017 - Current
Legal Collections Specialist
McCullough Payne and Haan
11.2016 - 01.2017
Compliance Trainer
Nations Recovery Center
05.2014 - 11.2016
High School - ENGLISH COMPOSITION & MATH
Druid Hills High School