Tanisha Owens
Augusta
Summary
Accomplished manager at B & J Motorsport LLC, adept in strategic planning and relationship building. Enhanced customer retention by 20% through exceptional service and CRM expertise. Spearheaded marketing initiatives, boosting sales and optimizing operations. Proven leader with a focus on team agility and financial performance, leveraging data analysis for informed decision-making. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
B & J Motorsport LLC
03.2021 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Compiled documentation necessary to successfully fund over loans
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Education
High School Diploma -
Thomas Walter Josey
Augusta, GA05-2011
Skills
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Marketing
- Salesforce management
- Inventory management
- Data analysis
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Manager
B & J Motorsport LLC
03.2021 - Current
High School Diploma -
Thomas Walter Josey
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