Overview
Work History
Education
Timeline
Generic

Taniya Riley

Atlanta

Overview

8
8
years of professional experience

Work History

Remote Customer Service Representative

Concentrix
12.2022 - 05.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative (Contract)

ID.me
03.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Restaurant Server

Cheddar's Scratch Kitchen
01.2020 - 05.2022
  • Reconciled cash tills in kitchen and bar areas as part of closing duties
  • Kept food service and preparation areas clean and neat
  • Delivered food and beverages quickly to customers
  • Supported bussers with table-cleaning during high-volume shifts
  • Followed all safety, sanitization, and food handling guidelines
  • Entered orders into computer system to coordinate with kitchen staff
  • Enhanced team efficiency with well-stocked stations and efficient side work.

Restaurant Server/Bartender

Walk-On's Bistreaux & Bar
12.2019 - 05.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Processed orders and facilitated customer payments using POS system.

Sales Associate/Assistant Manager Trainee

Rue 21
08.2019 - 03.2020
  • Helped customers navigate store, complete sales and process returns
  • Resolved customer concerns using strong communication and conflict management skills
  • Demonstrated selling experience in a fast paced, service oriented retail setting
  • Explained promotions and special offers to customers
  • Located items for customers by checking sister stores and online options
  • Assisted with receiving, pricing and merchandising.

Server/Hostess

Bob Evans Breakfeast
10.2016 - 05.2019
  • Answered telephones, addressed caller inquiries, and delivered messages
  • Supported server efficiency, introducing guests to server and taking drink orders
  • Followed company procedures for guest-seating, including proper use of station charts and workflow
  • Provided superior customer service by promptly greeting and welcoming guests
  • Cleaned and organized menus to increase sanitation and availability
  • Collaborated with FOH and BOH teams to support efficient operations, quality foodservice, and guest satisfaction.

Restaurant Server/Barback

Red Lobster
10.2016 - 05.2019
  • Rang up customer items quickly and accurately using POS system
  • Maintained accurate register totals by carefully counting and securing cash
  • Memorized menu additions, changes, and limited offerings
  • Processed payments as credit card transactions, gift cards, or cash transactions
  • Entered orders into computer system to coordinate with kitchen staff.

Education

Bachelor of Science -

University of South Florida
Tampa, FL
05.2024

Timeline

Remote Customer Service Representative

Concentrix
12.2022 - 05.2024

Customer Service Representative (Contract)

ID.me
03.2022 - 09.2022

Restaurant Server

Cheddar's Scratch Kitchen
01.2020 - 05.2022

Restaurant Server/Bartender

Walk-On's Bistreaux & Bar
12.2019 - 05.2022

Sales Associate/Assistant Manager Trainee

Rue 21
08.2019 - 03.2020

Server/Hostess

Bob Evans Breakfeast
10.2016 - 05.2019

Restaurant Server/Barback

Red Lobster
10.2016 - 05.2019

Bachelor of Science -

University of South Florida

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Taniya Riley