Tanja King
Atlanta
Summary
Patient Financial Recovery Specialist with a proven track record for excelling in billing reconciliation and conflict resolution. Adept at resolving discrepancies and enhancing patient satisfaction through effective communication and critical thinking. Committed to maintaining patient confidentiality while delivering exceptional customer service and implementing solutions that prevent future billing issues.
Overview
6
6
years of professional experience
Work History
PATIENT FINANCIAL RECOVERY SPECIALIST
FirstEnergy
LOUISVILLE
01.2025 - Current
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Processed payments from patients and maintained accurate records of all transactions.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Provided customer service to patients regarding billing inquiries and account information.
AGENT SUPPORT SPECIALIST
AEROTEK STAFFING - HUMANA
LOUISVILLE
07.2019 - 12.2019
- Provided customers with information regarding plan features, pricing, and availability.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Responded to customer inquiries and problems to promote great service.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Patient account resolution
- Billing reconciliation
- Attention to detail
- Problem solving
- Effective communication
- Payment processing
- Collection techniques
- Customer service
- Critical thinking
- Conflict resolution
- Team collaboration
- Healthcare industry
- Insurance verification
- Patient confidentiality
Timeline
PATIENT FINANCIAL RECOVERY SPECIALIST
FirstEnergy
01.2025 - Current
AGENT SUPPORT SPECIALIST
AEROTEK STAFFING - HUMANA
07.2019 - 12.2019
Bachelor of Science - Health Administration
University of Phoenix
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