Tansheka Edwards
Dacula
Summary
Dynamic professional with a strong background in customer service and cash handling, honed at Nantucket Cottage Hospital. Proven ability to enhance patient satisfaction through effective communication and efficient scheduling. Recognized for reliability and attention to detail, consistently ensuring compliance with financial protocols and maintaining high standards of service excellence.
Overview
12
12
years of professional experience
Work History
Cashier Accountant
Nantucket Island Management
Nantucket
04.2023 - 10.2025
- Executed daily financial transaction processes while upholding stringent cash handling standards.
- Executed daily cash balancing and managed petty cash to maintain financial accuracy and integrity.
- Managed daily cash collections and conducted thorough verification of deposit slips to ensure compliance with financial protocols.
Patient Services Coordinator
Nantucket Cottage Hospital
Nantucket, MA
01.2017 - 11.2021
- Coordinated patient scheduling, ensuring timely appointments and minimal wait times.
- Assisted in managing patient inquiries, providing clear information on services and procedures.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare teams to streamline patient intake processes for improved efficiency.
- Educated patients about insurance options and financial policies, enhancing understanding of coverage.
- Trained new staff on operational procedures and best practices in patient services coordination.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
Guest Service Representative
Roberts Inn/Farwaway Hotel
Nantucket
04.2014 - 01.2017
- Assisted guests with check-in and check-out processes, ensuring a smooth arrival and departure experience.
- Provided information on hotel amenities and local attractions, enhancing guest satisfaction and engagement.
- Resolved guest inquiries and complaints promptly, maintaining high standards of customer service.
- Managed reservations using property management system, optimizing occupancy rates and guest placement.
- Collaborated with housekeeping and maintenance teams to ensure rooms met cleanliness and safety standards.
- Trained new staff on operational procedures, fostering a collaborative team environment focused on service excellence.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Education
Bachelor of Science - Healthcare Administration/ Management
Southern New Hampshire University
Manchester05.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Attention to detail
- Data entry
Timeline
Cashier Accountant
Nantucket Island Management
04.2023 - 10.2025
Patient Services Coordinator
Nantucket Cottage Hospital
01.2017 - 11.2021
Guest Service Representative
Roberts Inn/Farwaway Hotel
04.2014 - 01.2017
Bachelor of Science - Healthcare Administration/ Management
Southern New Hampshire University