Highly motivated and dedicated individual committed to continuous growth and development. Possesses exceptional analytical, communication, and teamwork skills, along with a proven ability to adapt swiftly to new environments. Extensive experience in urgent care and as a first assist to general surgeons highlights a solid foundation in high-pressure medical settings. Eager to contribute to team success while further honing professional skills in a dynamic and thriving environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RN Case Manager
Brightmoor Hospice
Macon, GA
11.2021 - Current
Coordinated comprehensive case management for caseload over 30 patients, ensuring individualized care plans aligned with health goals.
Facilitated communication and teamwork among medical director, nurses, and CNAs to optimize patient outcomes.
Implemented patient education programs, enhancing understanding of chronic illness management and resources.
Directed daily activities of LPNs and CNAs, fostering a collaborative environment focused on exceptional patient service.
Streamlined organization and maintenance of weekly routine visits.
Facilitated admission process for new patients to ensure seamless onboarding.
Communicated patient death to family members with compassion and clarity.
Achieved timely evaluations of new patient referrals.
Managed care coordination efforts involving families, facilities, hospice directors, and CNAs to ensure comprehensive support.
Coordinated and executed medication orders and administration in compliance with healthcare regulations.
Providing effective wound care to ensure patient well-being.
Achieved improved patient satisfaction through meticulous care plan audits and updates. Enhanced operational efficiency by streamlining care documentation processes.
Acute Care Nurse
Urgent Care Center (Atrium Health Navicent)
Macon, GA
11.2019 - 11.2021
Conducted assessments, evaluations, and treatments for acute care across three urgent care centers.
Evaluated 50 or more patient's conditions through triage assessments, facilitating prioritization of care needs according to severity.
Coordinated efforts with providers, nurses, and emergency department to streamline EMS hospital transport processes.
Setup, assist, and monitor minimally invasive equipment and devices such as laceration/mayo trays, EKG, IV, Foley placement, blood draws/UA, basic orthopedic splints, and assist providers as needed through the procedure.
Monitored and evaluated patient symptoms in accordance with prescribed orders, ensuring comprehensive care through medicinal and non-medical strategies.
Documented patient visit interventions, responses, and treatment plans prior to discharge.
Facilitated patient education and discharge planning, verifying comprehension to enhance safety and prevent recurrence of issues.
Use of Epic EMR, replacing Cerner EMR to improve patient record management.
Surgical Scrub/LPN
Surgical Associates of Warner Robins
Warner Robins, GA
04.2016 - 05.2019
Maintained sterile conditions to facilitate surgical procedures and enhance patient safety as first assist.
Assisted in conducting pre-operative assessments to evaluate patient readiness. Aided in post-operative recovery processes to ensure patient comfort.
Executed surgical and diagnostic testing orders with precision and attention to detail.
Perform in-office procedures and local anesthetic procedures with the surgeon (i.e. Vasectomy, Excisional/Incisional Biopsies, Port A Cath removal, Ultrasound guided thyroid/breast FNA or needle core biopsies with marker placement, I&D abscesses, etc.) maintaining hemostasis.
Established and maintained open lines of communication to support patient and family education throughout various stages of care.
Assessed and prioritized average 30-60 patient needs according to individual urgency daily.
Delivered comprehensive patient and family education regarding scheduled procedures and surgeries.
Executed advanced nursing procedures for post-operative patients, ensuring effective management of wound healing through specialized techniques such as PEG tubes, staple/suture removal, and aspiration of seromas.
Maintained comprehensive records of patient signs and symptoms and initiated timely referrals to specialists based on clinical indications.
Executed distribution of follow-up recall orders to enhance chronic disease monitoring efforts.
Conducted thorough medication reconciliations, addressing GA PDMP notifications to MD/DO without delay.
Assisted healthcare providers in utilizing Allscripts EMR for efficient patient data management.
Nurse Supervisor-LPN
Heart of GA Medical Associates
Warner Robins, GA
09.2014 - 08.2015
Monitored and upheld MSHA and OSHA standards to guarantee a safe and hygienic workplace for all staff members.
Executed a range of in-office procedures, such as EKGs, laboratory tests, IV insertions, Botox applications, Pap smears, and surgical excisions.
Oversaw inventory management of nursing supplies, physician supplies, and new lab equipment.
Coordinated and tracked medication orders to maintain adequate supply levels for office needs.
Managed logistics and scheduling of weekly luncheons to enhance collaboration with pharmacy representatives.
Allscripts EMR.
Directed daily nursing operations, fostering a collaborative environment that prioritized patient-centered care and safety.
Evaluated staff performance through regular assessments, driving improvements in team effectiveness and morale.
Claims Service Representative
GEICO
Macon, GA
03.2008 - 09.2013
Addressed customer inquiries and resolved issues promptly to ensure a positive experience.
Analyzed and prioritized claims, implementing investigative strategies to support informed liability decisions.
Investigated and rectified customer complaints in a timely manner, ensuring a positive service experience.
Achieved efficient processing of first notices of loss through effective management of multiple computer programs. Enhanced customer satisfaction by addressing liability concerns and streamlining payment processes.