Tanvi Khurana
Duluth,GA
Summary
Diligent and dedicated customer service professional skilled at actively listening to customers, exceeding productivity targets, and maintaining a thorough understanding of company offerings. Known for quickly solving problems to retain customers and consistently delivering a high level of service in every interaction. Committed to building and maintaining professional relationships that drive business results and increase profitability. I thrive in fast-paced environments, adeptly managing multiple tasks while ensuring a positive customer experience and contributing to the company’s overall success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations and Customer Support Specialist
Advanced Circuitry International
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected, arranged, and input information into database system.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked orders and notified customers of status or potential delays.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
Customer Service Specialist
TitleWave
04.2023 - 06.2024
- Resolved customer inquiries, questions, and concerns with a focus on delivering high-quality service, achieving performance benchmarks, and maintaining client satisfaction.
- Collaborated with cross-functional teams by relaying customer feedback, driving improvements in products, and enhancing service quality.
- Investigated and resolved complex customer issues, providing accurate solutions and timely responses to maintain trust and loyalty.
- Mitigated customer complaints and ensured satisfaction by employing effective, timely solutions and maintaining a customer-first approach.
- Proficient in tools and platforms, including ServiceNow, TitleWave, Microsoft 360, and VoIP systems, to streamline operations and enhance customer experiences.
Sales & Marketing Assistant
The Black Swan Group LTD
10.2022 - 05.2023
- Developed and maintained customer databases to track sales activity and enhance sales process efficiency.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Assisted in the creation of client-facing materials, including presentations, proposals, and reports, ensuring clear communication with clients.
- Coordinated with cross-functional teams to support the execution of marketing plans, ensuring alignment with business objectives.
- Cultivated and maintained strong customer relationships through proactive service, contributing to client retention and satisfaction.
- Created and optimized content for digital platforms, including websites, blogs, and social media, to drive engagement and meet marketing goals.
- Proficient in HubSpot, Asana, Slack, and Google Drive, leveraging tools to enhance communication, project management, and marketing initiatives.
Recruiting Coordinator
MarketSource
05.2022 - 05.2023
- Implemented recruitment strategies to enhance scalability and efficiency, successfully addressing the talent acquisition needs of the retail business.
- Managed sensitive employee concerns, including harassment allegations and work-related complaints, ensuring prompt resolution and fostering a positive workplace culture.
- Maintained meticulous and accurate records of recruitment activities in applicant tracking systems (ATS), facilitating smooth, compliant operations.
- Collaborated with the HR team to ensure full compliance with federal, state, and local employment laws, effectively reducing risk and ensuring legal adherence.
- Analyzed recruitment data to identify trends and assess hiring practices, delivering actionable insights to optimize recruitment strategies and improve outcomes.
- Proficient in: Microsoft 365, BrassRing, Workforce Logiq (Magnit), ATS, DocuSign, T&E, Oracle PeopleSoft
Client Services Manage
Charles R, Real Estate Law Firm
05.2019 - 04.2023
- Directed the scheduling and daily task assignments for a team of 50, optimizing individual strengths to ensure efficient completion of title work processes, city tax research, and title report preparation.
- Conducted comprehensive property title research, verifying ownership, liens, and legal encumbrances to produce accurate, compliant title reports for clients.
- Monitored and analyzed key performance metrics, including response times and resolution rates, ensuring strict adherence to service level agreements (SLAs) while maintaining high-quality service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Composed, edited, and submitted legal documents, including title reports, affidavits, correspondence, and contracts, ensuring accuracy, compliance, and precision in all communications.
- Coordinated city tax research, ensuring all assessments were accurate and compliant with tax-related requirements as part of the title examination process.
- Proficient in: Microsoft 365, Guardian, ServiceNow, Softpro
Office Administrator
PCMI Corporation
02.2018 - 04.2019
- Directed daily office operations, managing staff, delegating tasks, overseeing merchandising, and ensuring excellent customer service to maintain efficient office workflows.
- Gathered and analyzed accounts receivable data, preparing timely financial reports for executives to provide insights into the practice's financial status.
- Developed comprehensive operational and training manuals to ensure staff adherence to office policies and procedures, improving overall efficiency and consistency.
- Created and executed communication plans, leveraging social media and messaging platforms to promote news, announcements, and events, enhancing internal and external engagement.
- Collaborated with Human Resources to organize the screening, interviewing, and onboarding processes for potential employees, ensuring alignment with the company’s hiring goals.
- Proficient in: ZOHO, JIRA, SharePoint, Microsoft 365
Education
Bachelor's degree - Psychology
Kennesaw State University
Kennesaw, GA05.2020
DIPLOMA -
NORTHVIEW HIGH SCHOOL
Johns Creek, GA05.2016
Skills
- Customer Service Excellence
- Analytical Thinking and Problem Solving
- Multitasking and Organizational Skills
- Relationship Management
- Team Leadership and Staff Management
- Client Relationship Management
- Recruitment and Onboarding
- Office Operations and Administration
- Data Analysis and Reporting
- Performance Tracking and Reporting
Certification
- Red Cross Certificate for Adult and Pediatric First Aid/CPR/AED
Accomplishments
- I developed the 2022 Handbook for Charles R. Formaro, incorporating the latest Covid-19 guidelines and regulations.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Limited
Education and Training
Kennesaw, GA
Contact
Duluth, GA 30096
Timeline
Operations and Customer Support Specialist
Advanced Circuitry International
06.2024 - Current
Customer Service Specialist
TitleWave
04.2023 - 06.2024
Sales & Marketing Assistant
The Black Swan Group LTD
10.2022 - 05.2023
Recruiting Coordinator
MarketSource
05.2022 - 05.2023
Client Services Manage
Charles R, Real Estate Law Firm
05.2019 - 04.2023
Office Administrator
PCMI Corporation
02.2018 - 04.2019
Bachelor's degree - Psychology
Kennesaw State University
DIPLOMA -
NORTHVIEW HIGH SCHOOL
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