Tanya Dorrough
Hogansville
Summary
Service Advisor with extensive experience in vehicle diagnostics and customer service at Loves Truck Stop. Skilled in conflict resolution, invoicing, and appointment scheduling. Achievements include improved customer satisfaction and optimized inventory processes, driving operational success.
Overview
3
3
years of professional experience
Work History
Service Advisor
Loves Truck Stop
West Point
03.2024 - Current
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Ensured that all customer inquiries were handled promptly and accurately.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Shift Leader
Loves Travel Stop
Hogansville
09.2023 - 04.2024
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance and provided feedback for improvement.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Inventory Coordinator
Loves Travel Stop
Hogansville
07.2022 - 05.2023
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Assisted in the development of new processes for tracking inventory levels.
- Coordinated cycle counts to verify accuracy of inventory records.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Managed returns from vendors and updated appropriate documents accordingly.
- Conducted regular physical inventories and reconciled with computer-generated reports.
Education
GED -
West Ga Tech
Lagrange Ga 02-1998
Skills
- Vehicle inspection and diagnostics
- Customer service excellence
- Invoice processing
- Appointment coordination
- Inventory oversight
- Invoice preparation
- Inventory management
- Sales reporting
- Team leadership
- Effective communication
- Conflict resolution
Timeline
Service Advisor
Loves Truck Stop
03.2024 - Current
Shift Leader
Loves Travel Stop
09.2023 - 04.2024
Inventory Coordinator
Loves Travel Stop
07.2022 - 05.2023
GED -
West Ga Tech
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